Customer Services Officer, part time 3 days per week

SE1 7JB, London (Greater)
£15,443 per annum
12 Oct 2016
11 Nov 2016
Contract Type

Customer Services Officer (Part-time)

Directorate: Housing
Reference number: 494259
Contract type: permanent
Salary: £15,443 per annum      
Location / Postcode: 45 Westminster Bridge Road, London SE1 7JB

When you join Peabody, you join an extensive and growing business. One with 27,000 homes, 80,000 residents and a 150-year history. As a major housing association we have outstanding challenges for people with talent and motivation. But we also have a strong commitment to the ideals of our philanthropist founder: George Peabody. That means you’ll have every chance to achieve – while making a difference. 

Our principles are simple: we believe in helping people and communities to grow, in estates that are springboards – not safety nets. With operations in nearly every London borough and one of the sector’s largest community regeneration programmes, we’re always keen to meet talented people who support our ambitions.

Do you consider yourself to have an exceptional customer service ethic? Are you able to consistently provide inspirational service to customers? Are you able to make timely and accurate decisions based on the customer’s expectation? Then this Customer Services Officer position could be for you!

Providing outstanding front line support to our residents is a great responsibility for the Peabody Direct Team. In this welcoming, team orientated and target focussed environment the Customer Services Officer will be required to not only provide an excellent service to residents but collaborate with internal teams to ensure resident expectations are exceeded.

Peabody also places a high importance on learning and development and you will have the opportunity to develop personally to ensure that you are successful in this role. With regular incentives, great team morale and a diverse working environment Peabody Direct provides the perfect customer service driven culture for our residents. You will be working 21 hours - 3 days a week, Monday, Tuesday & Friday.

Skills/experience required:


  • Experience of call handling in a multi-functioning call centre.
  • The ability to identify and deliver consistent excellent Customer Service.
  • Proven ability to make decisions based on diagnosis of customer information.
  • Proven ability to conform to targets and work to guidelines within company policy.
  • Proven ability to communicate effectively verbally and via written correspondence.
  • Sound IT skills (including MS Office) and familiarity with databases.
  • Good attention to detail and a proven ability to support a diverse range of customers.

Please note: You MUST have recent call centre experience and you will be required to work a shift within the hours of 8am - 8pm three days a week, Monday Tuesday & Friday.

Peabody is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.