Supply Chain Manager - Customer facing - Open to flexibility

London (Greater)
17 Oct 2016
17 Nov 2016
Contract Type

Supply Chain Manager - Customer facing - Open to flexibility

About Diageo
Diageo is the world’s leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry.

Arthur Guinness, Alexander Walker and all those many talented people that followed in their footsteps, cared deeply about the people and businesses they fostered, and the communities in which they operated. Today we stand on the shoulders of these giants and act with the same entrepreneurial spirit.

We are a young company born of an incredible entrepreneurial legacy. The success of Guinness®, Smirnoff®, Johnnie Walker®, Tanqueray® and many more brands led to the formation of our company in 1997. And we only thrive today because of the talent of our people to grow our brands, old and new, and keep them strong.

Our purpose, celebrating life, every day, everywhere means that our brands are part of celebrations big and small. We believe that living our purpose in full is to make the most of life - to be the best you can be at work, at home, with friends, in the community, and for the community
Owns & leads great basic service to our customers

  • Deliver CFR including R&R of >98.5%, understanding of key root causes & trends, action plans to tackle key issues including R&R
  • Support customer and channel targets (NSV and CC, cash and Case Fill Rate)
  • Brilliant execution and demand smoothing at peak periods with customer & internal functions
  • Ensure relevant communications & information is shared with customer and internal stakeholders, supported by improved processes and ways of working
  • Inform and support commercial teams on roles & responsibilities to improve capability and drive a culture on business improvement
  • Owns & leads Supply Chain Customer Collaboration agenda with customers
  • Develop and agree supply chain joint business plan (JBPs) in line with DIAGEO & customer strategy to create value and reduce cost
  • Review, propose and deliver differentiated service offering to customers
  • Maximise sales via ‘sell out’ and on-shelf availability engagement with top customers
  • Explore with customers new areas of collaboration which can deliver joint value creation and ‘win/win’ situations
  • Identify, implement and track Supply Chain R&Os
  •  Supports business forecasting process at the agreed horizon and level
  •  Supports joint forecasting, both internally and with customers as defined by cross-functionally (supply chain, commercial, finance) aligned process
  • Market / customer intelligence at agreed horizon, level and phasing to BDM team to enable alignment on weekly forecasts and reporting to track performance
  • Peak Planning Cross functional team. (at critical times e.g. Half Year, Full Year)
  •  Support clarity and continuous improvement in S&OP process using sell out (EPOS), stock in trade and market intelligence

 Decision maker for:

  • Customer supply engagement plans, processes and ways of working
  • Case fill rate for priority customers
  • Cost to serve - gate keeper 


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