Customer Service Assistant - Apprenticeship
- Contract Type
When people pay a visit to their local Lloyds branch, we want them to leave with just one impression: that we're a great bank.
Whether you're greeting people at the welcome desk, serving them at the counter or at any other area of the branch, your role is to help customers get the great service they deserve.
That might mean simply answering a question or processing a transaction, but you're also there to find out how we can do more
An ability to thrive in a busy, customer orientated environment, enjoying the challenges and rewards involved in dealing with hundreds of different customers with hundreds of different queries will be beneficial.
We'll provide great training, helping you develop an in-depth knowledge of our products and processes, and giving you the communication and people skills you'll need to deliver the high standards of service our customers expect, and if you are eligible, you'll get the opportunity to gain an industry recognised qualification working towards an Intermediate Apprenticeship in Providing Financial Services.
Because our training is so comprehensive, you don't need a background in finance or banking. You do need experience of helping customers; answering queries, sorting out any problems. Please note there will be 7 full days of training during March/April.
If you are looking for a reduced hours role of 20 hours a week, enjoy building great relationships with customers and can help make your branch one of the best, this could be just the start of your career with us.
Please note the salary will be pro-rated