Front Desk – Customer Service Adviser, Part-time 22.5 hours/wk

Location
London (Greater)
Salary
£10.50 - £12.50 per hour dependent on experience
Posted
28 Feb 2017
Closes
28 Mar 2017
Contract Type
Permanent

Front Desk – Customer Service Adviser, Part-time 22.5 hours/wk

About the company

We are a leading provider of virtual office and company formation services in central London. We are recruiting an experienced customer service assistant who will join our dynamic and diverse friendly team. Successful candidates will have past customer service experience and will enjoy working with new and existing clients in a fast paced, modern office environment.

Front Desk Customer Services Position

Experienced customer services assistant is required to work in a fast paced office as part of a close team. Duties will involve greeting clients, mail handling, call answering, database management, emails and general office duties.

Impeccable presentation and a professional telephone manner is vital along with excellent customer service skills. IT skills are imperative, including database management, Outlook, Excel. The ability to learn new IT software is essential.

Salary

Basic: £10.50 - £12.50 per hour dependent on experience.

Quarterly Profit Share: 1% of companies profit shared equally with staff paid quarterly

Working Hours

5 days per week – 4.5 hours per day:  1:00pm – 5:30pm.

It is favorable if the candidate would be open to working overtime on a monthly basis.

JOB PURPOSE

To provide first class customer service support as front of house, delivering highly effective, efficient services and helping to support the office workers with daily office tasks.

DUTIES

  • Greeting clients face to face
  • Processing clients Identification
  • Sorting Post for our clients
  • To take incoming calls for the company, handling clients queries and following up with appropriate actions.
  • To respond to and deal with routine emails, letters and telephone enquiries
  • To maintain meeting room diaries and prepare meeting rooms for client meetings.
  • Ensure that all work is carried out with quality, high standard and timeliness, maintaining confidentiality at all times
  • Handling complaints
  • Prepare meeting rooms for client business meetings
  • Handle and sort post for clients and company
  • Any other related duties that may be assigned from time to time.

EXPERIENCE/QUALIFICATIONS

  1. Practical experience of working in an office is essential.
  2. Excellent work ethic 
  3. Flexible and pro-active approach to work and good collaborative team worker
  4. Exceptional organisational and prioritisation skills
  5. Experience Microsoft packages including Word, Excel, Powerpoint and Microsoft Outlook The ability to learn new IT software is essential
  6. Track record of strong and effective Customer Care

To apply for this role, please submit your CV and covering letter detailing your suitability for the role.