Learning Content Management Advisor, Open to flexible working

Recruiter
Deloitte
Location
London (Greater)
Salary
competitive
Posted
05 Mar 2019
Closes
05 Apr 2019
Ref
163570
Contract Type
Permanent

Your opportunity

Our people are our most important asset. Through an increasing use of blended learning solutions we are seeking to deliver a ground-breaking, agile solution that delivers outstanding results and exceeds their expectations. 
Our Design and Delivery teams are all centres of excellence in their own right. Consisting of Content Design, Content Enablement, Content Management, Faculty Management and Event Management, these teams work collectively to grow, develop and extend high quality and innovative learning solutions to the business.

Your role

Our Content Management team are the gatekeepers of our learning and development content. They define the policy and provide the governance and systems compliance that ensures the curriculum not only aligns to the business goals but delivers consistently high quality learning for our colleagues. 

Reporting to the team’s manager, you’ll support the upkeep of all policies and systems standards in the pursuit of operational excellence. Our Advisors work hand in hand with colleagues from across the Learning function so collaboration will be key. We operate in an environment of continuous improvement and an important element of your role will be the analysis and feedback of valuable MI so the relevant teams can act upon it. 

Your work, your choice

How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. 
We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location: London

Suggested work pattern: Permanent full-time 

Your professional experience

  • Support the upkeep of all policies and systems standards supporting the Manager – Content Management and work closely with HR Operations. 
  • Accountable to upload systems and learning catalogues with new and revised content. Receive documentation from Content Design function once pilot has been successfully signed off and content is ready for firm-wide implementation. 
  • Work with Learning Administration to ensure all courses (blended and classroom) are uploaded properly. Support the Manager – Content Management in maintaining the relationship with Learning Administration as it pertains to the upkeep of content in SABA. 
  • Comprehensive knowledge of the learning catalogue, feeding into design discussions and liaising with Strategy & Management to ensure management of the curriculum aligns to the business case goals of 60:40 (classroom vs. digital). 
  • Collate content evaluations, analyse MI and feed back to relevant teams across Learning.
  • Support the design and implementation of evaluation and feedback standards and process. 
  • Facilitation will be part of the role and a balance will be found between keeping skills fresh and relevant within the job role. 

Requirements

  • Experience of contributing to the development of policies and processes. 
  • Well-developed verbal and written communication skills to address diverse organisational stakeholders at all levels. 
  • Adept at communicating, coaching, challenging and engaging with senior stakeholders. 
  • Working towards/have relevant professional qualification or equivalent relevant experience. 
  • A strong base line of core HR competence, especially in policy or process re-engineering 
  • Experience at an Advisor level 
  • Ability to solve complex issues where precedents are set, seeking guidance where necessary 

Skills: 

  • Excellent communication and stakeholder management skills 
  • Exposure to transformation initiatives and ability to work within a changing environment 
  • Ability to gain confidence and respect of business stakeholders 
  • A strong relationship builder with a proven ability to influence, consult and advise at an appropriate level 
  • Strong business and commercial acumen with the ability to use and interpret appropriate metrics and insights 
  • Able to manage concurrent activities ensuring appropriate risk management 
  • Experience or exposure to project management principles and strong organisational skills
  • Intermediate MS Excel skills, including the ability to produce pivot tables, is required 

Your service line: Internal Services 

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Property & Corporate Services, together we live, breathe and deliver the Deloitte experience.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. 

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: North West Europe within a Global firm

The UK, Ireland and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA.

A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world.

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2017 list of Top 30 Employers for Working Families and to have been in their Top 10 for seven consecutive years. Additionally we received the Working Families Best for All Stages of Motherhood special award in 2016.

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction

 

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. 

 

Requisition code: 163570

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