IT Service Manager, Open to flexible working
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply.
What we do matters: making a difference to people’s lives now, and for generations to come. We offer a diverse range of flexible working career opportunities: roles that are stimulating and rewarding. And it’s important to us that we recruit from a wide range of professional and personal backgrounds – bringing different perspectives and experiences to our work.
As IT Service Manager you’ll play a key liaison role between the delivery of ICT services and service users across the organisation. You’ll ensure that requirements and expectations are clearly defined and then work closely with IT service functions to ensure that a reliable, high quality IT service supports effective business operations and oversee the day-to-day delivery of the product plan, including the scheduling of releases. You’ll maintain a focus on the whole life of service provision (from design through to operations) and draw on the combined resource of IT Products, suppliers and vendors support to provide a resilient, user-focused IT service.
Good relationship management skills will be vital in this role. You’ll be able to work closely with stakeholders to clearly define business need, and then co-ordinate the contribution of IT colleagues, suppliers and vendors to achieve the right outcomes. You’ll be comfortable working to agreed KPIs and reporting on these on a regular basis. We expect that you will have a Level 3 Service Management Framework qualification, as well as knowledge of lifecycle and / or capability elements of ITIL, or be able to demonstrate equivalent knowledge through practical experience in your career to date.
Ofgem is proud to be an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of open and fair competition, merit and business need.
Ofgem can offer you a comprehensive benefits package, which includes:
- Up to 30 days’ annual leave
- Excellent training and development opportunities
- The opportunity to join the Civil Service pension arrangements, which include a valuable range of benefits
- Flexible working hours and family friendly policies
- Subsidised gym
- Interest free season ticket loan
- Rental deposit scheme
- Perkbox (staff discount scheme)
- Employee Wellbeing Programme.