Customer Service Representative, Part time

Recruiter
Confidential
Location
Wirral
Salary
Competitive
Posted
10 Sep 2020
Closes
18 Sep 2020

Our client a leading Energy Company are currently recruiting for Customer Service Representative on part time contract basis based in Prenton, Birkenhead.

Vacancy will be 32.5 hours per work and the ideal candidate will be fully flexible to work both evenings and weekends.

Accountabilities:

Handling incoming calls from customers relating to faults and emergencies.
Assisting customers with difficult complaints
Making outbound calls to staff / transfer calls to correct department
Great customer service skills
Obtain the relevant information from customers to then decide on the appropriate course of action required to resolve a query.
Administration duties when required.

Skills, Knowledge & Experience:

Previous experience of working in a customer service environment
Good telephone manner
Good keyboard skills and experience of Windows environment
Excellent communication skills
Ability to work on own initiative
Ability to remain calm and customer focused under pressure
Flexible approach to working hours as part of the Emergency operations
Decision making during Emergency situations, particularly regarding escalation of calls