Brora Brand Home Host, Open to flexible working

Brora, Highland
22 Sep 2020
04 Oct 2020
Contract Type

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role

The Brora Brand Home Host is responsible for hosting all visitors at the Brora brand home, ensuring visitor experiences meet and deliver the highest standards as a luxury and private client destination. This is the dream role for someone who is passionate about creating bespoke and unforgettable experiences and convey the iconic Brora story to our visitors.

You will provide personalised hosting for all visitors to Brora including Prestige visitors, private clients and discerning whisky enthusiasts from the general public. You’ll work with with preferred partners for catering and retail to provide tailored experiences for each of our guests. Along with this you will be responsible for managing the ongoing relationship with Private Clients and ensure that they receive regular communication, confirmation and bespoke visits organised for their trips.

You will provide a consistent luxury level of service and promotion of brand message to all visitors by becoming a Brand Champion.  As our product expert, you will constantly develop knowledge on Brora and other prestige product lines, whilst actively listening to our visitor feedback in order to exceed expectations.

The Brora Brand Home Host will offer bespoke and personalised sales experiences to our visitors to support their whisky exploration. You will become a whisky category expert and harness this knowledge along with your customer service skills to upsell and be a true brand ambassador, educating and highlighting the delights of our portfolio to customers.  

About You

You’ll have extensive experience in luxury hospitality, food & beverage, or the spirits/wine industry with a passion about whisky. Guided by a customer-first mindset you will be engaging with strong experience hosting VIP clients within the Luxury sector.  Demonstrating gravitas and knowledge of global luxury markets and trends, you will be at ease dealing with celebrities, influencers, and connoisseurs. 

You will hold an excellent brand and category knowledge across Spirits and TBA (total beverage alcohol) with in depth knowledge of process, ingredients, provenance, and trends. 

You will be an engaging storyteller and be guided with a customer first mindset while ensuring you adhere to visitor experience best practices and procedures.

This is the dream role for someone who wishes to bring their friendly and engaging character to their role and create world class experiences for our guests.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.