HR Case Manager, Open to flexible working

5 days left

South East England, South West England, Midlands
29 Sep 2020
29 Oct 2020
Contract Type

We have a great opportunity for some to join our HR team at EY. You will be leading the end to end management of complex ER cases. Engaging with HR Advisors and Employee Relations to support complex cases as appropriate in line with the EY Talent Operating Model. Initially ER case portfolios will focus on UK&I Assurance with a view that cases from other SLs will be allocated as workload capacity allows. 

You will also be leading/project managing or providing support on the preparation, delivery and implementation of people change programmes and initiatives  (TUPE, mergers, Acquisitions, reorganisation, redundancy etc) across the UK&I region.

Your key responsibilities

  • Providing sound and pragmatic advice and support to managers/counsellors up to and including Partner level on complex employee relations issues.  End to end management of cases will include, but not be limited to, attendance and participation at formal meetings, investigations, drafting/reviewing all correspondence and providing advice, guidance and solutions based on best practice and in line with business needs
  • Analysing and assessing the risks associated with individual cases, including the impact on the individual, team and wider business, consulting with the Employee Relations Team as appropriate
  • Managing relationships with stakeholders by setting expectations, communicating status, analysing issues, responding to concerns and providing support throughout the process by applying commercial and pragmatic thought to available solutions
  • Leading, project managing or providing support on organisational change programs (eg redundancies, reorganisations, TUPE, Mergers, acquisitions, headcount restructures etc) are proposed across all UK&I Service Lines as required and allocated by HR Advisory Manager. Giving advice on UK legislation and implications to stakeholders ensuring proposals are in line with both statutory and local business approaches. Liaise with and brief local HRBC teams if additional support is required for consultation activity
  • Coaching and upskilling counsellors and managers (including those based overseas) to enable ongoing effective capability, disciplinary, grievance, absence and OH management of UK based employees
  • Maintaining the relevant MI tracker in a timely manner for your own cases and projects to enable HR Advisory Manager to analyse data and report at a UK&I level
  • Working with the HR Advisory Manager analyse and identify trends and provide regular reporting to key stakeholders to establish potential root cause of identified trends and recommend actions/help to develop solutions
  • Ensuring CBS HR Leader and UK&I Head of HRBCs are kept up to date in relation to organisation change programme progress and high risk ER cases. Report Global Code of Conduct breaches to UK GCO in line with policy requirements informing Head of ER
  • Supporting HR Advisory Manager to provide coaching and support to other Talent Team colleagues (particularly HR Advisors) to upskill on ER knowledge
  • Supporting HR Advisory Manager to provide advice and support on occupational and psychological health issues and other related topics as required by the team or individuals within the business and upskill HR Advisors to do the same
  • Attending the monthly HRBC team meetings to share knowledge/lessons learnt on cases/programmes managed.

Skills and attributes for success

  • A skilled HR manager who is self-directive, self-managing and autonomous.  With the ability to deal with ambiguity and complex situations and advise business with limited support or guidance
  • Solid experience of dealing with complex individual Employee Relations cases up to and including liaison with external third parties
  • Evidence of supporting, coaching and developing junior colleagues as well as peers
  • Evidence of having dealt with busy work load in an organised manner, juggling multiple priorities and with attention to detail where there are competing demands on workload and deliverables
  • Strong written English, well-structured and precise. Strong verbal influencing skills
  • Comfortable with Excel (Intermediate level) and with manipulating data
  • Ability to maintain confidential information in a professional manner
  • Confidence to provide advice professionally and assertively to senior business leaders, both verbally and in writing.

To qualify for the role you must have

  • Excellent knowledge of UK Employment Law and employee relations. Hands on experience of leading organisational change programmes and dealing with complex capability management, disciplinaries, grievances, absence/OH cases, redundancies, TUPE etc.
  • The ability to travel. This role can be based anywhere across the UK but if you’re not London based you will need to have the flexibility to travel to our other UK sites, especially London, this could be up to one day a week

Ideally you’ll also have

  • An HR qualification, ideally CIPD qualified

What we look for

You’ll need to have the ability to operate at a senior level and deal confidently with function leaders and other senior people. You need to be comfortable with transformational change agendas and has experience in understanding how to achieve sustainable change within the business. Experience of dealing and influencing challenging stakeholders is essential.

What working at EY offers 

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you.

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY:

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. 

Please note

Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters!

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.   


Apply now.

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