Customer Services Officer (Part Time)

5 days left

09 Oct 2020
29 Oct 2020

Customer Services Officer (Part Time)


Salary - ??22,666 - ??24,933 pro rata - depending on skills and knowledge

Contract type - Fixed Term (6 month)

Working hours - Part Time Evening (15 hours per week - Monday to Friday 4pm - 7pm)

Our client develops a range of new homes - for rent, shared ownership, and sale - while also providing housing management, care and support, and commercial property services.

They increase the opportunities for people to thrive by giving them access to great homes and services to match. This supports the creation of strong and vibrant communities.

They make a difference to people's lives - and this is something they want to continue doing, for more people, every day, and they have ambitious plans to simplify and modernise their organisation, to become a simply brilliant landlord.

About the role

They currently have several exciting opportunities for Customer Services Officers to join their Customer Services team to deliver a high quality, professional and tailored customer service using a range of communication methods.

Customer focused, you will work as part of a team delivering tailored, right first time, first point of contact value for money services over different channels and using a range of communication methods.

Assessing and resolving enquiries, requests and complaints you will primarily manage these over the telephone, but also face to face whilst managing the reception service, in writing, and through a range of electronic access channels. You will be responsible for ensuring that customer enquiries are resolved at first point of contact unless specialist or further investigation is required.

Other duties will include maintaining electronic and written databases of letters and forms received, information given, services requested and complaints made to ensure accuracy of information, consistency and efficiency when dealing with customers. You will also arrange, attend and participate in meetings, conferences, and project team activities and represent the Customer Services Team and Department at groups and forums as required.

About you

Ideally you will hold 5 GCSE's at C or above to include Maths and English, or skills to the equivalent level, along with substantial experience of working in a demanding customer facing, service orientated environment. You will need to have a good awareness of the diverse needs of customers, and the importance of and experience of using profile information to tailor service provision is essential. Experience of managing complex and sensitive customer queries, remaining calm when dealing with emotional, difficult or distressed people, is also required.

Due to the nature of the roles you must have the ability to work flexibly over a range of shifts and hours, and you should be able to attend meetings and events out of hours, and travel to and between different locations.

All individuals who apply to work here are considered on their merits in line with their Diversity and Inclusion strategy and policy.

Our client is a Disability Confident Employer therefore they actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the 'essential eligibility criteria' for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout the selection processes please let us know