Customer Service Agent, part time, 2-5 days per week

Cheadle Hulme, Cheshire SK8 6QH
£17,500 - £20,000 pro-rata depending on experience + bonus
14 Oct 2016
14 Nov 2016
Retail, Sales
Contract Type

Customer Service Agent

Location: Cheadle Hulme, Cheshire SK8 6QH
Salary: £17,500 - £20,000 pro-rata depending on experience + bonus
Hours: 2-5 days a week, flexible. We have different schedules available so as part of the application you can let us know your ideal working days / hours which will be take into consideration.

An award winning online retailer are looking for an experienced, dedicated, ambitious and friendly Customer Service Agent to join their expanding team at an extremely exciting time for the business.

Job Role:

* Responding to UK and International customer queries and complaints via email, phone and social media channels, in a timely and accurate manner.
* Maintain customer records by constantly updating account information and recording details of any customer issues/enquires.
* Learning as much as possible about the company's range of products to ensure you can offer great advice to the customers
* Basic administrative tasks
* Liaising with other departments to resolve queries and obtain information for customers

The ideal candidate will be responsible for dealing with the following:

* email enquiries
* phone calls and social media queries from existing and potential customers at a fast pace
* aiming to deliver the highest standard of customer service whilst responding to a range of enquires and resolving customer complaints
* online live text chat with on site visitors

The Candidate:

* Experienced working with an online retailer/inbound customer services.
* Written communication and people skills.
* Excellent IT skills, and a good understanding of the internet, and online purchasing.
* Outgoing, tactful and friendly attitude.
* Able to work under pressure in a fast paced environment and to manage own work load.
* Good organisation, prioritisation and planning skills.
* Able to hit targets and deadlines.

To apply, please click on Apply Now to continue and complete our application form.