Deep Customer Insights Manager - Open to flexibility

Bristol, South England, London
£42507 - £56680 per annum + benefits
18 Oct 2016
01 Nov 2016
Lloyds Banking Group

Deep Customer Insights Manager - FTC to August 2017 - Open to flexibility

Customer Insights is a centre of excellence for analytics within Lloyds Banking Group. We follow a clear set of principles which help promote a positive, collaborative and consistent culture across the teams making Customer Insights a great place to work.

The benefit realisation of Customer Insights is gaining value and recognition from our business and as such we're a growing team. We need analysts who can utilise and interpret data to tell a story; for example modellers who can use their statistical experience to create models or campaign analysts who can build and measure direct marketing campaigns.

We're keen to hear from analysts from all backgrounds who have growing experience they can share, however financial services background would be beneficial.

You should be passionate about data and analytics, have an aptitude for problem solving and use that approach to provide simple and effective solutions. You must be able to communicate effectively, have an eye for detail and demonstrate a restless curiosity. Don't be afraid to challenge status quo with us as we actively encourage innovative approaches to the way we do things.

These roles will help drive bank strategy, derive customer journeys, as well as improve & develop bank propositions.

Knowledge of SQL (ideally Teradata) is preferred along with experience of other tools such as SAS, Tableau and Aster

You'll also need to demonstrate the following skills:

  • Understanding of data structure and databases
  • Excellent numeracy skills (some understanding of statistical methods an advantage)
  • Effectively managing stakeholders and collaborative working
  • Planning & organising

In addition to the salary range quoted, this role offers life assurance, pension contributions and 28 days holiday as well as a cash lump sum that you can take as cash or use to buy a tailored benefits package that includes discounted financial and lifestyle products. You will also have full support to assist you in meeting personal and professional objectives and development goals.


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