HR Administration Assistant, Learning Administration, HR Services, Open to flexible working

Cardiff (Caerdydd)
19 Nov 2020
19 Dec 2020

Your opportunity

As a member of the ECD Learning Admin team you will manage and deliver learning and development activities in accordance with the firm’s vision. You will contribute to the strategic direction and development of the Learning Administration team and in particular the Early Careers Development Admin team. The position will require an organised yet innovated approach to professional qualification administration. There is also opportunity to further develop customer service, stakeholder management, vendor relationships together with demonstrating your excellent communication skills.

Your role

Working within the Learning Admin Team you will be required to provide administrative support and advice within the Early Careers Development arena; working within set processes for a portfolio of qualifications that we currently offer. This includes administrative support and advice on qualifications across the organisation in each of our Service Lines (Audit & Assurance; Tax & Legal; Consulting; Financial Advisory; Risk Advisory; and Internal Client Services), ensuring that our students (both Apprentices and Experienced Hires) are provided with timely information about their chosen pathways. We are looking for an outstanding individual who is able to work both independently and as part of a wider team across 3 sites to deliver excellent service. Are you someone with the ability to learn quickly on the job, who has an enquiring mind and the confidence to challenge and set boundaries. We would love to see you to use your initiative whilst ensuring your responses are within policy and processes.

The role encompasses, but is not limited to:

  • Communicating in a professional manner at all times with customers, stakeholders and vendors to ensure accurate and timely information is provided on the individuals qualification pathway through our query management system ServiceNow;
  • Providing assistance, guidance, advice and support to those undertaking professional qualifications and the wider business, including information on exam passes, exam fails, contract termination details and ensuring that sensitive data is handled appropriately;
  • Ability to work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution;
  • Working as part of the team to manage course and exam bookings for our student population;
  • Co-ordination of communications to students, exam managers and line managers;
  • Re-plotting student pathways in consultation with programme managers, exam managers, training providers and institutes.
  • Working to ensure that processes are accurate and new initiatives are identified to ensure continuous service improvements.

Work pattern:

This is a fixed term contract opportunity for a period of 6 months. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Your professional experience: 

  • Strong Administrative skills, with attention to detail Experience of working within a process driven environment, with clear evidence of continuous service improvement in any area of work
  • Proficient in Microsoft office with excellent Excel and Word and Outlook skills
  • Excellent written and verbal communication skills
  • Strong customer service focus and ability to work with a wide range of people within the organization, and external vendors
  • Experience of Stakeholder management
  • Demonstrative experience of being a team player who is also able to use own initiative in solving complex queries
  • An awareness of some of the professional qualifications offered within Deloitte


  • Experience of working within Early Careers Development
  • Experience of working with an offshore Extended Delivery Centre (EDC)

Practice Support Services:

You will be part of Practice Support Services (PSS). PSS and its teams partner with the business internally to deliver a range of high-quality business administration and advisory services across a number of operational areas, including Engagement Support Services (ESS), HR Services and Pensions. Underpinning PSS is its Projects and Operational Excellence (POpEx) function, ensuring the delivery of consistent high quality services across the business and supporting the delivery of projects, change and new services – locally, regionally and beyond.

Your service line:

Internal Services 

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. 

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK:

Deloitte North and South Europe

The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?

What brings us all together at Deloitte?

It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.   

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation. We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make

We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities

We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders

We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people

We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction. 


Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom. Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see to learn more about our global network of member firms.