Customer Service Advisor

2 days left

Recruiter
Confidential
Location
Mansfield
Salary
Competitive
Posted
19 Nov 2020
Closes
27 Nov 2020
Flexibility
Home-working options
Contract Type
Permanent

Customer Service Advisors - Starting Salary ??18,500.00 - Employee Perks (including 20% staff dicounts, referral bonuses, discounted gym memberships & access to the company pension plan!) - Potential for working from home - Exciting New Opportunity!

Centric Talent are currently recruiting for Customer Service Advisors to work for one of the UK's best known retailers of sporting goods. This client has a huge presence in the Shirebrook location, and with Lockdown 2.0 they have seen a huge increase in online sales.

With this in mind, they are looking for people with experience in the Customer Services sector to bolster their specialist team.

There is potential for working from home with this role, however, you must first complete 12 weeks training at their site in Shirebrook, so the ability to travel to "work" for your training is essential. Depending on the pandemic status at the end of your training, you may not need to work from home, and you should be in a position to work in the office should this be required.

Customer Service Advisor working hours:

Full Time Hours (40 per week)
8 week rotating shift patterns
08:00 to 17:00
09:00 ro 18:00
11:00 to 20:00
13:00 to 22:00
You will need to be flexible in line with the above shift patterns, and you will be required to work 5 out of 7 days, which will mean working the weekend in your rota.

Working as a Customer Service Advisor:

This Customer Service role is super fast paced - you need to be able to think on your feet and you should enjoy a varied and exciting role, where no two days are the same.

Reporting to the Team Leader you will be the first point of contact for all customer queries, so you should be energetic, empathetic and able to deal with a variety of different people!

You will be required to manage contact through various channels, including telephone calls, web chat and social media platforms, so your grasp of spoken and written English is required to be excellent.

Resolving customer issues and queries will see you dealing with other departments across the business, including the local stores, couriers & delivery drivers and also the big warehouse to provide your customer with full updates as and when anything changes.

The Key Responsibilities for our Customer Service Advisors:

Provide customers with the highest standards of Customer Service you possibly can
Log, record and resolve customer queries and issues in an efficient and professional manner across all functions within the business
Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other departmental functions to reach best resolutions and through that, actively promote best practice
Take action on customer feedback to recover potentially lost customers and/or resolve concerns.
As we have mentioned, you will need to have an excellent standard of written and spoken English. We are also looking for people with experience in Customer Services, and you should be IT and Computer literate, especially if the role requires working from home.
Your attention to detail must be on point, and this role will need someone who is calm under pressure, and who can multi task whilst also thinking out of the box to achieve the best resolution for the customer.
So, if you are a team player, that can work under their own steam too, and like the look of these benefits:

20% discount across some big brand names (don't forget to ask us about who these are when we ring you to process your application)
28 days a year annual leave
Subsidised Canteen on site serving tasty home cooked food (guaranteed you wont be shifting the lockdown weight when you are here!)
Corporate discounts across the group of companies
Free Tea and Coffee when you are in the office
Referral Bonus Payments - bring a friend along and bag a bonus
Discounted gym membership (you might just lose that lockdown weight after all!)
The buzz of working for a busy, ever evolving team of Customer Service Advisors
We definitely want to hear from you!

We are looking for between 30 and 40 people to join the team of Customer Service Advisors, so click to Apply today and our recruitment team will be in touch to progress your application