PA/Office Coordinator, part time, 15-20 hours per week

£10-£12 per hour depending on experience
03 Jan 2017
17 Jan 2017
Contract Type

PA/Office Coordinator

Hours: 15-20 hours per week

Salary: £10-£12 per hour depending on experience

Our small office is looking for a highly independent, resourceful Office Coordinator who thrives in independent and a multi-tasking environment. 

We are a highly specialist online women fashion retailer , so apart from the skills and character requirements, a keen interest in fashion, a keen eye and experience in fashion retail environment  including customer service would be a great plus, so would natural affinity with our target customer.

Main traits we are looking for are: Integrity, energy, great attention to detail and accuracy, good numeracy skills, good organisation and prioritisation skills,  excellent phone and email manner, good writing skills and resilient character.  

Key Duties and Responsibilities:

  • Maintain running of a small office and the retail fulfillment and back office operations 
  • Process orders and shipments to customers and process customer returns
  • Handle online and phone customer enquiries whilst ensuring delivery of outstanding shopping experience at every customer contact
  • Identify and resolve problems with shipping to and from customers
  • Liaise with suppliers, carriers and other vendors
  • Check accuracy of supplier invoices
  • Carry out quality checks on incoming merchandise
  • Set up products on the web shop, monitor web performance and identify quickly any issues
  • Work together with your fellow team members to support each other at busy times and in demanding situations
  • Ensure that the in-house processes and procedures are adhered to at all times
  • Assist the MD with a variety of operational tasks

Experience, Skills and Ability:

  • Excellent communication skills: you must be able to display the highest levels of accuracy (spelling, grammar, punctuation) in both written and spoken communication
  • High level of technical ability with computer programmes such as Excel, Word, Social media, power point
  • Commercial mind-set with excellent numeracy skill
  • Unquestionable work ethic
  • A strong organiser, efficient worker who is detail orientated and methodical
  • Uncompromising attention to detail and total focus on accuracy
  • Ability to identify problems and implement appropriate solutions with own initiative
  • Ability to multi task  and prioritise varied workload
  • Proactive and energetic with positive attitude. Motivated by working to deadlines 
  • Team player but able to work on your own initiative and alone
  • Confident, keen and willing with ability to anticipate and plan
  • Creative and resourceful thinker with hands-on approach
  • Affinity with the premium consumer who seeks advise and support in choosing styles
  • Flexible attitude and positive approach to change

To Apply

To apply for the role, please click on Apply Now to submit your CV along with your covering letter detailing why you are suitable for the role.