Customer Services Adviser - Part-time

Edinburgh, Central Scotland
£17352 - £19280 per annum pro rata
12 Jan 2017
25 Jan 2017
Lloyds Banking Group
Contract Type

Customer Services Adviser - Part-time

The Voice Service Centre is based at our Dalkeith Road offices in Edinburgh and we currently have a number of permanent part-time and full-time vacancies for Customer Service Advisers available within our telephony department. This role is 100% telephony based.

Working as part of a team, first and foremost you'll be helping our customers by answering a range of telephone enquiries. You'll be providing information on our Life, Pensions and Investment products and services, acting promptly on our customers' instructions and ensuring that records are fully up to date and accurate. These are purely customer service roles - no sales involved.

We'll provide great training and help you develop an in-depth knowledge of our products and processes. Alongside your proven communication and customer service skills this will help to ensure you deliver the high standards of service our customers expect.

We are looking for colleagues with an experience in financial services. You will be comprehensively trained on our systems and products but we are looking for candidates who can hit the ground running. This role will involve complex enquiries and mentoring other colleagues. You also need experience of helping customers and answering queries. We put the customer at the heart of everything we do and you will be trained to resolve calls by taking ownership and providing first touch resolution whenever possible.

The salary range is £17352 to £19280.

Flexible Benefits

As part of your overall reward package most colleagues get a 4% Flex cash sum each month. This is in addition to your salary and you can use this cash, along with some of your salary to select from a range of benefits. If you decide not to select any benefits or don't spend all of your Flex cash, it will be credited to you with your monthly salary. The choice is yours.
There are a range of benefits available through Flex such as Holiday Trading, Flex Card for discounted shopping, Share Save, Share Match Dental Cover and Private Medical Benefits amongst others.

The benefits available are competitively priced, and their cost is deducted from your monthly gross salary, so for some selections you'll pay less Income Tax, National Insurance or both.

Day to Make a Difference - As an employee, the bank will provide you with the opportunity to spend a day taking part in an activity that benefits our community and you will be paid for this day.

We review applications as they are submitted and may close our vacancy early if we have filled all our positions. We recommend submitting your application and completing your online tests as soon as possible so you don't miss out.

The full time shifts on offer cover flexible shifts across Monday to Friday 8 a.m - 6 p.m and a Saturday morning 9am -12.30 pm. The Saturday morning shifts are covered on a rota basis with time given back in the week prior giving a standard working week of 35hrs.

If you like the sound of this job but are unable to work the traditional 9-5 we'd still love to hear from you and will do our best to facilitate a working arrangement suitable to both you and the business. We are particularly interested in full time applicants who would like to work compressed hours - for example working a longer Monday shift with shorter shifts the rest of the week or 4 longer days (Monday inclusive) with a day off each week.

The training courses will take place in our Dalkeith Road offices in Edinburgh.

If you enjoy building great relationships with customers and can help make your team one of the best, this could be just the start of your career with us.


Please click Apply to continue.