Executive Support Technician - Open to flexibility

£34,020 - £39,689 per annum
07 Feb 2017
28 Feb 2017
Lloyds Banking Group
Contract Type

Executive Support Technician - Open to flexibility

As the UK's largest Retail and Commercial bank, Lloyds Banking Group has a footprint that touches nearly every community and household in the UK. Its aim is to be the best bank for customers and we have a big responsibility to support the UK economy and help it prosper.

In this varied and challenging role, you'll provide full IT desktop support to Lloyds Banking Group Executives. Working as part of a team, your technical diagnosis skills and clear ability to communicate both verbally and written at a customer and technical level will be essential to ensure delivery of a world class support experience.

With a varied mix of software technologies to support (including Microsoft, Good, Blackberry/BES) and hardware (desktops, laptops, tablets, print and mobile) there are no shortage of challenges to manage on a daily basis. In addition there will be a requirement to support Executive events, often held in non-LBG locations.

Key Skills and Attributes will include experience of providing IT support to Senior Executives/demanding customers ideally in financial sector, excellent problem solving skills and the ability to prioritise workload and work to SLA's. Additionally you'll be a team player who is willing to support colleagues and will have the ability to build relationships with your colleagues, other IT teams and the business

What we'll need from you:

  • Strong knowledge of Windows XP/Windows 7 & Windows 10
  • Experience of accurate and detailed call logging on a tool such as SMART & AXIS I.T Service management
  • In depth troubleshooting of Office 2007\2010 ideally to a macro level
  • Blackberry support, BES experience
  • Active Directory and Exchange administration
  • Experience of troubleshooting remote connection issues and provide training to the business on how to use the remote technologies LBG offer
  • Network troubleshooting, TCP/IP, DNS
  • Patching/cabling
  • Familiar with building, configuring and troubleshooting desktops and laptops
  • Understanding of industry software troubleshooting eg GOOD, Reuters, Bloomberg
  • Basic Cisco IPT & AV/VC knowledge
  • Software Deployment, preferably knowledge of PADM/SCCM
  • iPAD/iPhone/Android support

In return we'll offer you a great package with:

  • A performance related bonus
  • Generous pension contribution
  • Days leave plus bank holidays
  • A flexible cash pot to spend on benefits
  • Wider corporate benefits and perks

We'd also support work/life balance friendly options such as occasional home-working and we're passionate about diversity in the workplace.

So, if you have the experience we're seeking then get in touch, we'd like to hear from you…


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