Customer Service Skills Needed (Compliance) - Part-time

London (Greater)
Level 1 Circa £13,000, Level 2 Circa £17,000
08 Feb 2017
28 Feb 2017
Contract Type

Compliance Officer - Part-time 

Level 1: Circa £13,000 (plus 12.5% non-pensionable shift allowance)

Level 2: Circa £17,000

Protect our city

With a population of over 8.6 million and more than 17 million visitors every year, London is a city that’s always on the move. And we’re responsible for looking after the intricate planning and everyday operation of the Capital’s transport system. Our people make sure millions of residents, workers and visitors arrive safely at their destinations, whether it’s by tube, bus, taxi, riverboat, cable car, coach, train, tram or push bike.

Operational role

Joining us as a Compliance Officer, you’ll have the opportunity to make sure everyone in our city is safe when they carry out their journeys in taxis and private hire vehicles. And the diverse nature of the city is highly reflected in our teams, with our people coming from all walks of life, with one focus – to make sure everyone is protected, happy and safe.

Keeping the public safe

Working in shifts, you’ll prevent, detect, investigate and prosecute illegal taxi and private hire activity, making sure that every journey taken in the city is legal and responsible. From getting home after a long day at work, to making it to the airport in time for a holiday flight. This operational, uniformed role will see you working outside on the streets, and at the offices of private hire companies within London.

Intelligence-led work

With experience of serving the public, you’ll have excellent communication skills and will have a strong, motivated character, with the resilience to deal with any situation whilst calmly and professionally carrying out your duties. As the work is intelligence-led, we will be targeting where you’re needed the most, travelling around London to be involved in cases from start to finish and sometimes giving evidence in court cases.


This is a role to be really proud of. And we’ll give you all the training and development opportunities you need, so from day one you’ll be ready to go. We also offer great benefits, including flexible working and part-time roles, a competitive salary (plus salary uplifts for evening work and night shifts), free travel on the TfL network, a 75% discount on a National Rail Season Ticket, final salary pension scheme and 30 days annual leave (pro-rated where appropriate).

Part Time roles

We have a number of part time opportunities available, working roughly 20 hours a week on a fixed shift pattern. Salary and annual leave will be pro-rated for part time opportunities.

Level 2 roles

There are also part time vacancies available for senior level appointments, which will have a higher level of responsibility. If you are interested in these opportunities, you will be able to let us know your preference when you are submitting your application, and then more information will be provided later in the process.

We are currently under-represented by women in this role so would welcome applications from suitable candidates

*Please Note:Taxi and Private Hire licence holders have successfully applied for vacancies within the Taxi & Private Hire Compliance Team in the past. They were required to relinquish their Driver or Operator licence to avoid them being vulnerable to criticism of having a significant conflict of interest.

To apply please click on the apply button.

Closing date: 28 February 2017.

We aspire to be as diverse as the city we serve, we welcome applications from all sections of the community.