Resource Advisor (12 months FTC)

Manchester, Greater Manchester
13 Apr 2017
13 May 2017

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it.

Resourcing is a critical business function at KPMG. It ensures that we have the right people, with the right skills, in the right locations, deployed on client engagements.

Working closely with the business, Resourcing ensures the effective deployment of UK client facing resources in order to meet the demand from clients. Its responsibilities range from workforce planning and headcount management, to demand and supply management for client engagements and internal requests.

Effective Resourcing contributes significantly to KPMG delivering its business performance but also plays a key role in helping individuals at KPMG fulfil their career ambitions.

Job Summary

Location - Manchester/Leeds/London

Resourcing is a critical business function at KPMG. It ensures that our Client engagements have the right people, with the right skills, in the right locations, available at the right time.

Resourcing ensures the effective utilisation and development of on and offshore resource. Its responsibilities range from workforce planning and headcount management to demand and supply management for client engagements.

Effective Resourcing contributes significantly to KPMG delivering its business performance but also plays a key role in helping individuals at KPMG fulfil their career ambitions.

Key Responsibilities & Accountabilities


- Allocation of client facing staff to projects; drawing on robust negotiation skills and commercial awareness to resolve conflicts and escalating issues when necessary
- Drive effective resourcing across the business by building excellent relationships and making the most of knowledge sharing across the wider One Firm Resourcing team to maximise utilisation by team
- Influencing key stakeholders on resource selection to achieve maximum utilisation and effective skills/grade mix on projects
- Work with engagement managers to ensure profitability is kept at the forefront of resourcing decisions
- Attending weekly sales pipeline meetings and flagging any potential resourcing conflicts, challenges and successes to Resource Manager
- Understand Headcount planning and the need for any additional staff. Proactively communicate with the Resourcing Manager on any issues and concerns arising from the level of headcount we have and the level of on-going commitments.
- Provide ad-hoc support to the Resource Manager. This will include assisting on headcount forecasting across Regions and any ad hoc projects to implement ongoing improvements across our resource management processes

MI & Reporting

- Reporting on available resources, or those working on non chargeable activities, escalating issues where appropriate
- Ensuring that Retain is accurate by working closely with their off-shore Resource Administrators
- Reporting weekly to key stakeholders on MI such as forecast, actual utilisation and lending and borrowing rates, monitoring and investigating discrepancies between the data on a weekly / monthly basis and providing insight to the management team, highlighting any potential concerns of shortfall / over utilisation and any budget challenges
- Analyse resource data and highlight and concerns in periods of peak holiday, training or non chargeable activities that will impact business performance
- Responsible for chasing down variances between SAP and Retain and that any repeated non-compliance is escalated to Resource Manager and People Leaders
- Provide commentaries as required for dashboard reports for leadership team reporting as required

Stakeholder Management

- Build and maintain strong relationships with BoLs, People Leaders and Performance Managers to support resourcing processes and feed back when required on performance management issues
- Developing strong relationships across the wider resourcing community (UK and International); sharing resources across practices where appropriate
- Support the Performance Management of individuals by working closely with Performance Managers to identify the right opportunities for individuals to allow them to grow and develop
- Responsible for the regular promotion of KGS and Graduates within their Capability area to maximise commercial benefits
- Liaise with Engagement Leaders to seek feedback on performance and utilise this to enhance development opportunities moving forwards
- Visit client sites as appropriate, to allow relationship building with the client facing team / engagement managers, aid forward planning and ensure forecasts are reflected accurately in Retain
- Meet and greet all new joiners to introduce Resource Management processes and understand their skills and career aspirations and skills matrices are completed
- Meet with all staff before they complete engagements to ensure mini bios and skills matrices are completed and updated on completion of engagements or at least every 6 months

Key Deliverables

- Achieve / exceed Service utilisation targets across the Service Line group in line with business goals / objectives
- Cascade accurate MI reports that support the business in making key strategic decisions in relation to resources / engagements
- Provide weekly commentaries on current utilisation rates, MI and resource challenges / successes so the business are kept up to date on current resource situation

The Individual

- Strong resource management experience
- Commercial awareness
- Strong team player
- Flexibility
- Excellent communication and relationship management skills
- Ability to work under pressure
- Ability to use initiative and influence key stakeholders / decision makers
- Confident, assertive and resilient and is able to prioritise their workload during busy periods and comfortable to 'push back' and challenge when necessary
- Ability to understand and balance the business goals along with individual's goals
- Ability to build relationships with client facing staff and represent their needs in resourcing decisions


We recognise that as individuals, we each have particular needs and that one size doesn’t fit all, when it comes to how, when and where you work. That’s why we’re proud to offer our colleagues agile working options. We believe in putting you at the centre of your career – KPMG will offer the training, development and stimulating work environment to help you get to where your career ambitions are. That’s why we introduced ‘Our Deal’ – it’s our way of saying ‘thank you’ for bringing your best to work. As part of ‘Our Deal’, you’ll benefit from a range of rewards from secondment opportunities and preferential banking services to a day off on your birthday and have open, honest conversations about your career development.

While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a balanced lifestyle. We offer part time roles with flexible working arrangements which could include, annualised hours, early or late starts to fit around other commitments, shorter working days etc. We are happy to discuss your own requirements and our range of flexible working arrangements in more detail, should that be of interest and, as part of the recruitment process, we can put you in touch with people who work flexibly Equal Opportunities employer.