User Researcher, Open to flexible working

London (Greater) or Glasgow
£30,950 - £39,779 per annum
11 Jan 2021
25 Jan 2021

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. 

E-Serve is our delivery arm, and manages a number of high-profile environmental programmes that support our commitment to creating a net zero energy supply. Our flexible working career opportunities are incredibly varied, so we are committed to recruiting talented people from a diverse range of professional and personal backgrounds – bringing different perspectives and experiences to our work.

This is a great opportunity for an experienced User Researcher to contribute to the suite of products that support a number of the government’s high-profile renewable energy and energy efficiency support schemes. Working in a fast-paced, agile environment you will collaborate closely with others to develop research strategies that will enhance understanding of user needs for services, and support continuous improvement.  You’ll plan, design, prepare and run user research activities and work with designers and developers to turn research findings into stories and actions that lead to valuable product and service features.

It’s an opportunity that will suit someone who can be both methodical and innovative in their approach and who can respond positively to shifting priorities. You should have a good understanding and practical experience of the different tools and techniques of user research and understand the need to make services usable and accessible for everyone. Good communication and presentation skills will enable you to share research findings in engaging and persuasive ways that support informed decision-making. You should also be adept in analysis and working through problems – enabling you to quickly develop recommendations, drawing on both quantitative and qualitative evidence.

Ofgem is proud to be an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of open and fair competition, merit and business need.

Job description

Ofgem’s E-Serve division is responsible for the administration of various government renewable energy and energy efficiency support schemes, including the Renewable Heat Incentive, Renewables Obligation, Feed-in Tariff, and Energy Company Obligation, as well as new environmental schemes. E-Serve has a focus on efficiency, assurance, and ensuring value for money for UK consumers. With staff based across both Ofgem’s London and Glasgow offices, this is a dynamic environment with an interesting programme of work scheduled for the coming years.

This is an exciting opportunity for an experienced User Researcher to become part of a wider team which is responsible for the suite of products used to deliver the government’s support schemes. Using agile methodology in a fast-moving environment, the ability to work at pace is essential. You will be empowered to make decisions, and will need to collaborate with colleagues from a range of backgrounds and expertise to ensure the products meet specified needs.


  • Working with product and service owners / managers with support from the user research community to develop appropriate research strategies to understand user needs for a service, and to continually test and improve products and services.
  • Help embed a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs.
  • Plan, design, prepare and run user research activities to support the design, development and continuous improvement of digital government products and services.
  • Ensure research is shareable and traceable through research data analysis and synthesis of findings.
  • Effectively communicate user research findings to the team and the wider organisation.
  • Work closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.

Closing date: 11.55pm on Monday 25th January 2021. 

For further details and to submit your application please click 'Apply'.

Similar jobs

Similar jobs