Contact Centre Advisor
Contact Centre Advisor
Contract Type: Permanent - Full Time
Our client protects millions of people in the UK who belong to defined benefit pension schemes. Their members rely on them to look after their pensions if their employers collapse and the pension schemes cannot afford to pay what they promised.
They are currently looking for a Contact Centre Advisor to join their award-winning team and become part of the future of providing excellence of service to their members.
Their Contact Centre Team is at the heart of what they do, offering excellent customer service to the members who call in to speak to them. As the Contact Centre Advisor you will gain the opportunity to join an organisation that values and respects their members and always has service at the forefront of everything they do.
As the first point of contact in response to their member's queries you will be entering a world of variety, not only on a daily basis but as each call raises a different query you will be immersed in helping their members overcome what can be confusing, difficult or challenging times. This means that they do not work off of scripts, you will need to be able to show empathy and have a calm, natural yet professional communication style; explaining complex issues in a clear and engaging way.
Their Contact Centre Advisors are required to have recent contact centre or customer service experience predominantly delivered by telephone. There is a minimum requirement of GCSE Maths and English (or equivalent) at Grade 4 (C grade) or above. Experience of working in the financial services industry would also be beneficial, but is not essential; full training will be provided by their dedicated team of professional trainers. You will be joining an environment that requires absolute dedication to the member and also understand that whilst they make it clear this is not a sales role, they do have clear service level objectives that need to be met.
They will consider applicants looking for Part Time hours across 5 days per week or even a possible job share as well as full time applications. Their contact centre operates Monday to Friday.
Sound like you? Apply now.
In return for your skills, experience and commitment they'll give you a challenging role within a business where you'll get the support you need to develop your career.
You'll also get an outstanding rewards package which includes a generous pension scheme, private medical insurance, health cash plan, critical illness insurance, volunteering leave, holiday trading and a discretionary bonus scheme.
They'll also give you lots of opportunities for personal development and skills training.
Their Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.
Our client is a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.
They embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working, and they aim to create an environment in which everyone can be themselves.
They are a flexible organisation and welcome the opportunity to talk about what arrangements may work best for you.
No agencies please