Shared Services Organisation, Client & Control Accounting Manager – Open to flexibility

Milton Keynes, Buckinghamshire
27 Apr 2017
27 May 2017
Contract Type

Shared Services Organisation, Client & Control Accounting Manager – Open to flexibility

The Opportunity

The Shared Services Organisation requires a Manager to lead the Client and Control Accounting Teams.  The role involves overall ownership of all services, SLA’s and KPI’s, within the remit of the Client and Control Accounting teams.

Role description

The role is multi-disciplinary and is responsible for customer accounting, bad debt recovery, client monies, managing the Firms bank reconciliations and management of the key control accounts for the purchase and sales ledgers.  This role is essential in supporting our compliance both with legislation and the internal Financial Controls memorandum.


Milton Keynes with some travel (2-3 days per month) to London, Belfast & Cambridge.


Permanent, full-time role with possibility of flexible hours and working from home.


Excellent Service and Relationship Management

  • Maintain strong relationships with key stakeholders including Contact to Cash Managers, Procure to Pay Manager, Finance and others as appropriate.
  • Identify and understand customer needs beyond what has been requested
  • Provide high quality advice and guidance on a wide range of queries covering the whole range of Client and Control Accounting.

Team Development and Management

  • Supervision of teams to establish workloads and manage resource.
  • Responsible for performance management of direct reports, including regular check ins, development and feedback
  • Play a key coaching role with all team members by providing support as appropriate
  • Be a role model and advocate of the SSO operating model to all team members

Compliance & Risk Management

  • Ensure compliance with the Firm’s financial controls
  • Manage and understand risk to the business for all areas of the Firm, liaising with risk teams as appropriate
  • Responsibility for ensuring all processes and procedures within UK remit are documented as per the guidelines, are adhered to and up to date.
  • Keep abreast of Deloitte policy and process developments and ensure knowledge management systems are updated to reflect this.

Continuous Service Improvement

  • Produce and review weekly/monthly management information for discussion with other manager/team leaders in order to identify process improvement issues or learning needs.
  • Contribute to on-going process improvement activities, and other projects arising.
  • Proactively seek process improvements and establish agreed best practice going forward


  • CIMA/ACCA Qualified
  • Good understanding of SAP, specifically in General Ledger accounting
  • Previous experience of working within an accounting function
  • Demonstrate a methodical, analytical and clear approach to problems
  • Experience of Continuous Service Improvement
  • Excellent numerical/analytical skills
  • Strong relationships with stakeholders
  • Excellent customer service skills showing attention to detail and customer focus, actively seeks to understand client’s needs and priorities
  • Takes a strategic view on advising clients, proactively identifying solutions
  • A professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure
  • Good listener with a calm manner, and the ability to ask effective questions
  • Promotes mentoring and coaching and can realise the potential of others
  • Encourages a culture of innovation and inspires others to improve working methods of the team; is open, receptive and adaptable to change
  • Has the ability to monitor and apply department budget
  • Previous experience of managing a team within a finance function

You are here

The team comprises 10 people (including a Manager and an Assistant Manager) all of whom are based in Milton Keynes in the Shared Services Organisation (SSO). The SSO provides Finance, HR, Customer Service, Tax and Pensions services, supporting the UK and Swiss Firms comprising 17,500 Partners and staff including 24 UK Offices and 5 Swiss offices.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

How will this role make an impact that matters with Deloitte?

Describe, in an engaging way, how this role will be able to make an impact that matters on clients, people and strategy.

What do we do?

Deloitte offers Global integrated professional services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service.  We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have received a Best for All Stages of Motherhood special award in 2016 as a Top Employer for Working Families.

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients.