Retail Team Member – Fulham, Open to flexible working

Fulham, London (Greater)
£9.75 ph
27 Apr 2017
27 May 2017
Contract Type

Retail Team Member – Fulham, Open to flexible working 

COOK is growing fast. We’ll only ever be as good as our team, so we’re always on the look-out for talented new people to join us.

We’re family-owned and proudly independent ourselves, so we can always do things the right way … not just the fast way. With 80 retails stores across the UK and products sold through selected independents, we believe business has a role to play beyond just making money, and we consider our community, our people and our planet when making every decision. That’s why we’re a founding member of the B Corporation movement in the UK.

We’re the highest-placed manufacturer in the most recent 100 Best Companies to Work For list, coming 31st overall.

We have seen steady growth, year on year, and have a rapidly growing online business.


  • The customer is always more important than anything else you are doing.  Period.
  • Create a friendly shop with a fun buzz, giving every customer a warm welcome.
  • Offer every customer a taster and use it as an opportunity to talk about our food.
  • Ask open questions and provide expert information about our food, as appropriate.
  • Share information with the customer on new products, what goes with what, side dishes, serving suggestions, garnishes and so on.
  • Keep yourself up to date with all our products, including how and where they are made.  Understand what dishes suit which occasion – be an expert
  • Use your knowledge to help customers plan menus or advise on catering for occasions.  Talk to customers about upcoming offers, products and promotions
  • Be a whizz on the till.  Pack customers bags quickly and carefully.  Give a gracious goodbye.
  • Be thoughtful – help carry bags to car, entertain children, offer another basket.  Do whatever you think appropriate to help the customer have a good experience.


  • Know your shop targets and aim for them!
  • We are a food business – make sure the shop always looks immaculate, clean and spotless.
  • Make sure stock is replenished and rotated, and the freezers are full.
  • Be a whizz on the till.  Operate it efficiently and accurately.  Use in store computer to record till data.
  • Understand the shop paperwork, necessary legal checks and their purpose.
  • Open up the shop.  Close the shop and cash up.
  • Checking in deliveries and placing orders.
  • Ensuring paperwork is complete and accurate.
  • Assist with stock taking as required.
  • To follow the Health & Safety policy and to report anything which may affect team or customers wellbeing to the Manager immediately.
  • Look smart with apron, and name badge at all times.
  • We pay the Living Wage Foundation hourly rate, 30% staff discount, birthday off plus all the usual benefits you would expect and more.


  • Flexible working
  • Profit share
  • We pay the Living Wage Foundation hourly rate,
  • 30% staff discount,
  • birthday off plus all the usual benefits you would expect and more.