Interaction Design Manager - Bristol, Open to flexibility

Location
Bristol, South West England
Salary
£43,353 - £50,578 per annum + Benefits
Posted
04 May 2017
Closes
01 Jun 2017
Ref
591981
Contact
Lloyds Banking Group
Role
Finance
Contract Type
Permanent

Interaction Design Manager -  Bristol, Open to flexibility

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. We have a big responsibility to support the UK economy, and to put customers at the heart of everything we do.

To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers.

The Customer Insights Team is a centre of excellence for analytics delivering deep dive analytics resulting in actionable insight; direct customer interactions; measurement & statistical modelling. This team is at the core of LBG's strategy to become the Best Bank for Customers. In CI we follow a clear set of principles which help promote an open, positive, collaborative and consistent culture making it great place to work.

In brief, the role is at Manager level working within Interaction Design. ID are responsible for designing initial customer opportunities and subsequent interactions across all product groups and customer contacts through multiple channels. This includes turning plain English requests into audiences and opportunities to meet customer needs through discretionary, service and mandatory contacts; and providing recommendations to stakeholders on potential new contacts.

We are looking for an individual who is passionate about data and analytics, has an aptitude for problem solving, and use that approach to provide simple and effective strategic solutions. You must be able to communicate effectively, have an eye for detail and demonstrate a restless curiosity as well as business acumen. The individual must not be afraid to challenge status quo and we actively encourage innovative approaches to the way we do things.

You will have Technical skills which include SQL (ideally Teradata) which is a necessity and excellent numeracy skills. An understanding of statistical methods is an advantage.

How we'll reward you:

In addition to the salary range quoted, this role offers a company car (or allowance), life assurance, private medical care, share schemes and contributory pension contributions as well a total reward package that offers the option to choose an additional cash lump sum or pick from a wide range of benefits including childcare vouchers, holiday trading, matched learning fund, dental plan, retail vouchers and a range of discounted financial and protection products. You will also have full support to assist you in meeting personal and professional objectives and development goals.

The culture in Lloyds brings together smart, talented, people from diverse backgrounds who enjoy a collaborative and environment that supports flexible and agile working. With a host of onward career options and the possibility of finding a working pattern and structure to suit your lifestyle we're confident you'll enjoy the move to us.

Interviews are likely w/c 29th May 2017.

Please click Apply to continue.