Projects Coordinator, SSO Projects & Operational Excellence, 12 month FTC - Open to flexibility

Milton Keynes, Buckinghamshire
11 May 2017
11 Jun 2017
Contract Type

Projects Coordinator, SSO Projects & Operational Excellence, 12 month FTC - Open to flexibility

Role description

The Projects and Operational Excellence team within the Shared Services Organisation (SSO) requires coordination and project management office (PMO) type support to deliver its wide range of project, process improvement and change management activities across the organisation.

The Projects and Operational Excellence team is based in Milton Keynes and Cardiff. The SSO is currently predominantly based in Milton Keynes, UK and Hyderabad, India with UK staff also based in London and Cardiff. It operates a range of back office support processes, including Finance and HR transactional processes, internal Tax, Pensions administration, and provides Service Desk support for the UK and Swiss Firms comprising 16,000 Partners and staff across 24 UK and 5 Swiss offices.


Support Project Managers with the creation, maintenance, monitoring of and reporting against the full suite of project management documentation, including:

  • Project and workstream plans

  • Process maps

  • Actions, Risks and Issues Logs

  • Decision Logs

  • Progress reports and project dashboards

  • Finance updates (costs vs budgets)

  • Run regular reviews of project documentation with project managers to ensure standards are maintained and agreed approaches adhered to

  • Organisation and administration of programme and project boards and meetings (scheduling, circulation of actions, decisions, etc.)

  • Stakeholder liaison activities both within SSO and more broadly within the wider firm 

  • Coordination of cross-SSO project reporting

  • Maintenance of the SSO Service Catalogue and Org Charts

  • Continuous Service Improvement (CSI) activities:  maintenance of dashboard, training registers, training decks, course admin, planning meetings and actions 

  • Projects & OpEx team meetings, team day and teambuilding activities administration

  • Support project closure activities, e.g. Lessons Learned, documentation archiving

  • Support SSO Business Continuity Planning

  • Responding to information requests on SSO activities from the business

  • Miscellaneous team support activities


  • An effective organiser, with a methodical, orderly approach and excellent attention to detail

  • A confident self-starter who is happy working independently and shows initiative  

  • Can manage concurrent activities and balance conflicting priorities

  • Takes responsibility for the quality of their outputs

  • Confident and credible in engaging and building effective relationships with stakeholders at all levels of the organisation

  • Is able to chase and challenge stakeholders sensitively

  • Good verbal and written communication skills

  • Encourages a culture of innovation and new ideas

  • Ability to operate effectively in a “virtual” team working environment

  • Excellent MS Office skills

  • Experience or knowledge of standard project management methodology and activities preferred

  • Experience or knowledge of Lean thinking and process improvement techniques preferred (SSO Yellow Belt certification will be advantageous)

We are Internal Client Services (ICS)

Internal Client Services (ICS) contributes to the success of Deloitte through six departments: Clients & Markets, Finance & Legal, Human Resources, IT Services, Property & Corporate Services and the Shared Services Organisation. There is no such thing as a ‘typical’ ICS person or job. The work we do is as varied as our people are diverse: administrators, artwork designers, accountants, advisors, audio-visual technicians, business analysts, building surveyors, bilingual secretaries. ICS teams are based across the UK, Switzerland and India, all sharing a common goal of providing outstanding support to Deloitte and its people.

About Deloitte

Deloitte offers integrated services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.

We deliver outstanding impact on the reputation and success of our clients, in the UK and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism.

We value difference, with respect at the heart of our inclusive culture.  We are open to discussing with candidates the different ways in which we are able to support agile working arrangements.  We recognise that our people are juggling demanding careers with commitments and interests outside of work.

Hear from some of our people already working at Deloitte in agile ways.

We are proud to have received a special award for Best Innovation for our WorkAgility Time Out programme in the 2015 Top Employers for Working Families awards

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients.