Collections Specialist, Open to flexibility

Rosyth, Scotland
£17,703 - £19,670 per annum
11 May 2017
31 May 2017
Lloyds Banking Group
Contract Type

Collections Specialist, Open to flexibility

In your role as a Collections Specialist you will play a vital role in listening and understanding our customers individual circumstances and agreeing a fair solution that is suitable and sustainable for them.

Working as part of our Operations team you will be responsible for telephony based customer contact. Using your excellent communication skills you will deal with a range of customer circumstances Your meaningful questioning and listening skills, execution of sound judgement and decision making will ensure a fair outcome for our customers in line with regulatory policy and procedures.

Using your attention to detail you'll ensure that processes are completed accurately and systems updated to the highest standard whilst being constantly mindful of risk mitigation.

As your knowledge and confidence grows we will be keen to hear your ideas and suggestions on improvements to our customers experience, processes, procedures and systems.

Previous experience is not essential as our comprehensive 9am to 5pm, 4 week training programme will ensure that you use the appropriate guidance and direction to follow all legislative regulatory procedures, service standards and complaint handling process. Following this you will be supported within our Training Academy by our Coaches as well as having additional support resources.

You'll have the flexibility to work various shifts across our core opening hours of Monday to Friday 8am to 8pm and Saturday 8am to 1pm. A typical shift pattern would consist of 1 week of earlies, 1 week of lates and a Saturday on either week.

As you'd expect from working for one of the UK's largest Financial Institutions, you'll receive an excellent range of benefits. Please see our website for more details.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

So if you consider yourself a good match for this role and want to work in an environment that provides continuous learning and development, excellent benefits and a career that's full of opportunity we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.

Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.