Senior Run Manager - IT INS CIO Corporate Finance and Annuities, Open to flexibility

Edinburgh, Central Scotland, West Yorkshire, South East England
£53,625 - £71,500 per annum
17 May 2017
24 May 2017
Lloyds Banking Group
Contract Type

Senior Run Manager - IT INS CIO Corporate Finance and Annuities, Open to flexibility

As the UK's largest Retail and Commercial bank, Lloyds Banking Group has a footprint that touches nearly every community and household in the UK. Its aim is to be the best bank for customers and we have a big responsibility to support the UK economy and help it prosper.

You will be accountable for delivering, and continually improving, customer centric, efficient and effective operational support (run) services for the Corporate Pensions, Finance and Annuities Tower within Insurance CIO. The scope of the role would cover all leadership and management activities required to successfully deliver these services, including:

  • Leading, developing and supporting colleagues. Direct line management of 5+ colleagues
  • Change and service introduction quality management, including service improvement initiatives.
  • Financial and cost management annual budget.
  • Partner and supplier relationship and performance management.
  • Risk and controls management.

Your key accountabilities will include the delivery of a high quality live service to our internal and external customers; Building capability across colleagues, partners and other suppliers to ensure effective and cost efficient delivery of technical support services and ensuring a robust '1st line of defence' for service risk management and controls compliance in order to protect live service.

Additionally we'll look to you to optimise the total cost of ownership of systems through cost reduction initiatives and service improvements and will lead, motivate and develop colleagues to ensure that individual and collective performance is of the required standard and meets both current and future needs of the Bank. And you'll have active involvement and leadership of Insurance and cross Group IT transformational and improvement initiatives; ownership and delivery of service related projects and small change to time, cost and quality requirements.

Your role will also cover the local management of supplier and partner cost and performance within Group IT supplier management framework and the consistent implementation of key HR processes across the area, including clear governance, recruitment, career development, succession planning, key skills and capabilities, resourcing and colleague performance.
The Senior Run Manager is a key decision maker in protecting live service, reducing IT costs and building effective and supportive business relationships. Therefore what we'll need from you:

  • Broad experience of providing quality operational support (run) services across a complex and large scale application landscape.
  • Proven capability across the full range of operational service management disciplines.
  • The ability to build productive relationships with business and IT stakeholders at all levels.
  • Knowledge of Products and Services
  • Change Management
  • Organisational Awareness & Market Context
  • Knowledge of ITIL

The culture in Group IT brings together smart, talented, people from diverse backgrounds that enjoy a collaborative and innovative environment that supports flexible and agile working. You'd be joining a leading digital organisation with the career potential you'd expect and develop a set of highly sought after transferable skills. We'll also provide a competitive overall benefits package which includes:

  • A performance related bonus
  • Car/allowance
  • Generous pension contribution
  • 30 Days leave plus bank holidays
  • A flexible cash pot to spend on benefits
  • Wider corporate benefits and perks

We'd also support work/life balance friendly options such as occasional home-working and we're passionate about diversity in the workplace.
So, if you have the experience we're seeking then get in touch, we'd like to hear from you…

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