Senior User Researcher - part time options

Location
South West England
Salary
£38,552 (Croydon - £42,099)
Posted
12 Feb 2021
Closes
24 Feb 2021
Ref
97047
Role
IT
Contract Type
Permanent

Location

Birkenhead, North West, CH41 6DU : Croydon, London, CR0 2AQ : Coventry, West Midlands, CV1 3BH : Durham, North East, DH1 5TR : Weymouth, South West, DT4 9TT : Gloucester, South West, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands, LE3 5DR : Nottingham, East Midlands, NG1 7AU : Peterborough, Eastern, PE1 1QF : Plymouth, South West, PL6 5WS : Preston, North West, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands, TF3 4LR

It is an exciting time for HM Land Registry as we continue to embark on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data. You will join our award-winning Digital, Data and Technology Directorate which is the in-house IT division at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

We are now looking for a Senior User Researcher to join our Digital, Data and Technology team to help us to achieve this.

Job description

As a Senior User Researcher, you will shape how we scope, design and carry out research activities with users to help our teams build a deep understanding of the people that use their services

It is an exciting time for HM Land Registry as we continue to embark on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data. You will join our award-winning Digital, Data and Technology Directorate which is the in-house IT division at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

We are now looking for a Senior User Researcher to join our Digital, Data and Technology team to help us to achieve this.

Job description

As a Senior User Researcher, you will shape how we scope, design and carry out research activities with users to help our teams build a deep understanding of the people that use their services. You will plan and lead research on larger teams and more complex services to help shape service propositions, whilst working directly with the Head of User Research and lead user researchers to align user research activity and the development of HM Land Registry services.

You will influence how decisions are made and constructively challenge ways of thinking and support other user researchers by mentoring and up-skilling to support the growth and development of the team, whilst sharing insights from research and examples of best practice.
 

Responsibilities

To meet the requirements of this role, you have an understanding and applying of a range of user research methods correctly for different life cycle phases and advising others on these methods.

You have the ability to think strategically and understand the wider implications and long-term impact and can demonstrate experience of aligning user research activities to inform decision making and action.

You can also apply user-centred service design and delivery practices in a government context and have an awareness and understanding of how digital technologies are changing user behaviour, whilst being inclusive in your research of diverse users and choosing appropriate methods to deliver accessible outputs.

For more information about the job, please see the attached job description.

Due to Covid-19, the role will initially be home based so an induction and training will be carried out remotely, with full support from the team. Once safe to do so, you will be based in one of our 14 office locations.

The Digital, Data and Technology Directorate is the in-house IT division for HMLR. We are currently recruiting several roles to ensure the directorate’s teams contain the right blend of skills, experience and knowledge to take our major transformation programme forward. These teams are at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

Our Business Strategy for 2017-2022 sets out our aims of:
• brilliant at the basics;
• a comprehensive Land Register;
• world-leading through Digital Street – our ground-breaking research and development project exploring how land registration might work in 2030;
• opening our data;
• expert people; and
• financially strong.

For more information about what its like to work here please see the following links:
Building our digital capability through Communities of Practice
Working for HM Land Registry/

Behaviours

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Leadership
  • Communicating and Influencing
  • Delivering at Pace

Benefits

HM Land Registry offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development.

You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working – exactly what you would expect from a progressive employer.

HM Land Registry is a great place to work, where difference is celebrated.

We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve.

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues.

. You will plan and lead research on larger teams and more complex services to help shape service propositions, whilst working directly with the Head of User Research and lead user researchers to align user research activity and the development of HM Land Registry services.

You will influence how decisions are made and constructively challenge ways of thinking and support other user researchers by mentoring and up-skilling to support the growth and development of the team, whilst sharing insights from research and examples of best practice.

Responsibilities

To meet the requirements of this role, you have an understanding and applying of a range of user research methods correctly for different life cycle phases and advising others on these methods.

You have the ability to think strategically and understand the wider implications and long-term impact and can demonstrate experience of aligning user research activities to inform decision making and action.

You can also apply user-centred service design and delivery practices in a government context and have an awareness and understanding of how digital technologies are changing user behaviour, whilst being inclusive in your research of diverse users and choosing appropriate methods to deliver accessible outputs.


Due to Covid-19, the role will initially be home based so an induction and training will be carried out remotely, with full support from the team. Once safe to do so, you will be based in one of our 14 office locations.

The Digital, Data and Technology Directorate is the in-house IT division for HMLR. We are currently recruiting several roles to ensure the directorate’s teams contain the right blend of skills, experience and knowledge to take our major transformation programme forward. These teams are at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Leadership
  • Communicating and Influencing
  • Delivering at Pace

Benefits

HM Land Registry offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development.

You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working – exactly what you would expect from a progressive employer.

HM Land Registry is a great place to work, where difference is celebrated.

We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve.

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues.

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