Customer Service Administrator

Recruiter
Confidential
Location
Durham
Salary
Competitive
Posted
17 Feb 2021
Closes
26 Feb 2021
Contract Type
Temporary

My client is looking for a Customer Service Representative on a part time basis working Tuesday & Wednesday 9am to 5pm. To be great in this role you will need to be able to demonstrate a strong customer service background, a drive to deliver results, and going above and beyond for customers.

Duties:

Precise order capture and conversion to delivery; covering both manual entry and EDI.
Review stock availability to meet orders, identify issues and undertake appropriate actions.
Export & Shipping Documentation
Accurate and timely processing of all credit and debit notes.
Resolve customer queries and respond efficiently to information requests
Building effective relationships with customers and other Tata business functions, principally Commercial Account Managers, Finance and Manufacturing.
Daily contact with Customers & 3rd Party Logistics Suppliers
Monitoring the third party delivery performance process to ensure all agreed criteria is adhered to.To be great at this job you will need:

Excellent team player able to build good working relationships
A 'customer comes first' philosophy
Capable of assimilating different sources of information
Able to work to a high degree of accuracy
Capable of prioritising workload and use own initiative
Strong communication & commercial skills
Computer literate, knowledge of SAP would be a distinct advantage
Able to work and co-operate within the team, encouraging a sense of shared purpose
Able to adapt to changing requirements and remain calm under pressure
Numerate, methodical and detail conscious
Capable of taking ownership of issues and following them through to resolution.
A pro-active approach to problem solvingHourly rate ??11.98

If you feel you have what it takes to succeed in this role we would love to hear from you, please note this is only a part time role, the hours and days are none negotiable as it is a job share role.

Cordant Group is an equal opportunities employer