Senior Manager, Customer (Insurance and Investment Management), Open to flexibility

London (Greater)
19 Jul 2017
19 Aug 2017
Contract Type

Senior Manager, Customer (Insurance and Investment Management), Open to flexibility

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it.

The Team Our Insurance Transformation team, is at the heart of supporting our clients in shaping, planning and delivering critical business change. The team focuses on transforming the performance of organisations helping them focus on the customer to drive growth and implement an operating model that is efficient. Our clients are experiencing fundamental shifts in customer expectations and behaviour. Mistrust, the rapid adoption of new digital technologies, the emergence of non-traditional competitors and more stringent regulations mean that today’s Insurance customers are more empowered, demanding and price conscious.

The Role

We are seeking a Customer & Digital Senior Manager to deliver customer transformations and customer improvement engagements in the Insurance sector including customer journey design, customer data/insight and performance measurement, customer/digital marketing strategies and sales and service transformations including CRM implementations. This is a high profile role, with accountability for the development and delivery of the KPMG Customer & Digital proposition within Insurance. The role will also require supporting major bids and proposals. As a senior manager, the incumbent will be actively supporting our people strategy through coaching and development of team members and acting as a Performance manager for several people.

Our Insurance Transformation team within the Management Consulting practice is a priority, growing area for KPMG with significant investment plans and big growth ambitions. Joining us offers the opportunity to work with Insurance sector clients on exciting, high profile and leading edge engagements with the potential to:

  • Rapidly develop your career by becoming part of a growing team:
  • Accelerate your personal development through varied and exciting client opportunities coupled with focused learning & development with a world class brand; and
  • Develop yourself as a consultant, manager and leader

The Person

Successful candidates will have a proven track record in management consulting as well as experience in:

  • Delivering complex streams of work within customer transformation programmes and/or customer and digital functions
  • Consulting in a transformation programme context
  • Designing and implementing data-driven customer strategies and knowledge of how these disciplines are emerging in the Insurance sector are important qualifications as well.
  • The Insurance sector (desirable but not essential), as well as other sectors
  • Customer/digital programmes and innovations
  • Delivering large scale organisational changes with skills and knowledge of relevant methods including customer experience journey design, lean, customer data analysis and performance measurement, culture change, technology change and/or digital change
  • Managing people

The Insurance Transformation practice focuses on the delivery of strategic changes that encompass innovation, customer experience, growth transformation and large scale cost reduction/efficiency improvements.

We recognise that as individuals, we each have particular needs and that one size doesn’t fit all, when it comes to how, when and where you work. That’s why we’re proud to offer our colleagues agile working options.

We believe in putting you at the centre of your career – KPMG will offer the training, development and stimulating work environment to help you get to where your career ambitions are. That’s why we introduced ‘Our Deal’ – it’s our way of saying ‘thank you’ for bringing your best to work. As part of ‘Our Deal’, you’ll benefit from a range of rewards from secondment opportunities and preferential banking services to a day off on your birthday and have open, honest conversations about your career development.

While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a balanced lifestyle. We offer part time roles with flexible working arrangements which could include, annualised hours, early or late starts to fit around other commitments, shorter working days etc. We are happy to discuss your own requirements and our range of flexible working arrangements in more detail, should that be of interest and, as part of the recruitment process, we can put you in touch with people who work flexibly Equal Opportunities employer.

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