Statutory Compliance Delivery Manager UK, Open to flexibility

Brentford, London (Greater), Middlesex
11 Sep 2017
21 Sep 2017
Contract Type

Statutory Compliance Delivery Manager UK, Open to flexibility

We are looking for a delivery manager to manage the delivery of the Tax & Stats (T&S) Service line for UK, EMEA and APAC. This is a new organisation within Global Tax and will be reporting to the Statutory Compliance Regional Lead. There will be 3 direct reports in this role.


You will be actively monitoring Service Delivery of the remote service provider located in Eastern Europe, UK & KL (reporting and Support model), working with a team of process improvement experts to drive continuous improvement and troubleshooting issues faced by the Service Provider while keeping regional lead abreast of potential challenges & proposed recommendations.


Delivery/Operational responsibilities:

  • Bringing End to End view of the Service Line provided by Service Provider across two/one locations in Eastern Europe and the UK/KL
  • Driving delivery and performance of T&S services across EMEA/KL (including processes tax compliance, statutory reporting and transfer pricing) through near shore Vendor
  • Accountable of oversight for day to day vendor delivery of operations,
  • Designing, embedding and monitoring of Key Performance Indicators (KPIs) (Lead & Lag), Service Level agreements (SLAs) and controls
  • Ensuring customer issues are identified and promptly resolved and proactively identifying any issues or risks to the service
  • Escalating issues through service governance, as required
  • Feed into GSK T&S strategy at regional level as required (Regional Lead and GPO)
  • Ensure Vendor adopts standard practices and consistency in service delivery across the region through GSK policies, tools and processes
  • Ensuring robust BCP and risk management of internal controls and regulatory compliance are met through applicable policies, procedures and processes performed by Vendor
  • Execute risk mitigation and implementation actions as requested
  • Proactively highlight continuous improvements to process
  • Statutory Audit Oversight & tax authority coordination
  • Agree & validated services plans provided by Vendor
  • Maintain visibility tool, including reporting, extracting data, managing joiners and leavers, entity changes
  • Leverage standard service governance framework from Service Performance Support team for Risk Management, Vendor Management, Change Management, Project Management, KPIs, Monitoring Controls, Performance & Improvement Management e.g. Comm Cells, Service Review Boards & Problem Solving.

Service Planning and Evolution:

  • Execute mitigation and implementation actions as requested
  • Proactively highlight continuous improvements to process
  • Working closely with third party providers and process experts to ensure delivery in line with established service levels and service line strategy.

Customer Relationship Management:

  • Business partner between service and customers
  • Working closely with other GSK organisations to coordinate delivery in line with expected service levels

People/Team Management:

  • Experience in managing people within a team
  • Active team member supporting Regional Lead
  • Active participation in regular comm cells, coaching & guiding to drive improvement


At GSK we are all inspired by the difference we make and challenge ourselves every day to improve the lives of patients and consumers. That's why we have created an environment where everyone feels valued, able to develop, contribute to our mission and be proud of what we achieve.

To support you in achieving your role and career ambitions you'll be given the opportunity to:

  • Play an important role in delivering our mission
  • Be an essential part of diverse, global team
  • Develop others as part of your own professional growth

Interested in Joining the Team?

Please ensure you apply before COB 21st September to ensure you're in the running!

Thank you for your interest in this opportunity.

You may apply for this position online by clicking the 'Apply' button.

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