Customer Service Assistant, Part time

Location
Swansea, South Wales
Salary
£15,462 - £17,180 per annum, pro rata
Posted
15 Sep 2017
Closes
28 Sep 2017
Ref
604808
Contact
Lloyds Banking Group
Contract Type
Permanent

Customer Service Assistant, Part time

When people pay a visit to their local Lloyds branch, we want them to leave with just one impression: that we're a great bank.

Whether you're greeting people at the welcome desk, serving them at the counter or at any other area of the branch, your role is to help customers get the great service they deserve.

That might mean simply answering a question or processing a transaction, but you're also there to find out how we can do more.

An ability to thrive in a busy, customer orientated environment, enjoying the challenges and rewards involved in dealing with hundreds of different customers with hundreds of different queries will be beneficial.

We'll provide great training, helping you develop an in-depth knowledge of our products and processes, and giving you the communication and people skills you'll need to deliver the high standards of service our customers expect, and if you are eligible, you'll get the opportunity to gain an industry recognised qualification working towards an Intermediate Apprenticeship in Providing Financial Services.

Because our training is so comprehensive, you don't need a background in finance or banking. You do need experience of helping customers; answering queries, sorting out any problems and be willing to work on Saturdays.

If you enjoy building great relationships with customers and can help make your branch one of the best, this could be just the start of your career with us.

Please note that the salary quoted is based on working a full-time 35 hour working week, the salary will be pro-rated against the part-time hours.