Business Process Analyst - GMS IT Quality & Laboratory
GSK is a science-led global healthcare company. We research and develop a broad range of innovative products in three primary areas of Pharmaceuticals, Vaccines and Consumer Healthcare. We have a significant global presence with commercial operations in more than 160 markets and a network of 84 manufacturing sites in 36 countries. Our mission is to improve the quality of human life by enabling people to do more, feel better, live longer.
The GMS IT Business Process Analyst reports to the Business Process Partner. The role is part of the GMS IT Quality and Labs team, which provides business partnering, strategy and programmed development for all Quality Business units throughout GSK.
Business process focus areas within scope of the role are:
• Quality Management (deviation, capa, and change control)
• Product Quality Complaints
• Product Incidents and Product Recall
• Product Release
• Vendor Assessment
• Understand the business priorities and objectives impacting the business process in parallel with understanding the limitations and gaps of the current environment.
• Perform Business process analysis, and be able to define and document process workflows and align these with T solutions, within the Quality and Laboratory portfolio.
• Identify the challenges and opportunities to improve the business process and their impact. Work with peers and stakeholders to undertake detailed data gathering and root cause analysis exercises to determine the nature of these problems and develop proposals for their improvement.
• Stakeholder management: Establish a network of process experts that can provide the detail and context for existing processes, and that may influence others to help support or drive improvements. Develop and maintain effective working relationships with all levels of management and staff in the business and IT.
• Business case development: The Business Process Analyst is primarily responsible for non-project activities (i.e. prior to gate 1 approval). Supporting the Business Process Partner they help build the business case for a strategic change and provide detailed input into the process change and business benefit of its implementation.
• The Business analyst will support the BPP and the project team in the handover of any projects from SG1 to SG2, and may take on a monitoring role to ensure that any projects track to fulfilment.
• Technology awareness: The Business Process Analyst role will maintain a detailed understanding of the strategic IT platforms supporting the business process and ensure these are optimally deployed. Keep abreast of the latest developments in Information Technology and industry best practice. Provide recommendations through conducting assessments and evaluations when appropriate.
During the course of your application you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process.
If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process.
Closing date for applications: 13th October 2017
When applying for this role, please use the 'cover letter' of the on-line application to describe how you meet the competencies for this role, as outlined in the job requirements above.
The information that you have provided in your cover letter and CV will be used to assess your application.
Thank you for your interest in this opportunity.
You may apply for this position online by selecting the Apply now button.
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