Complaints Executive (open to discuss flexible working)
Fixed term contract up to 12 months full time however open to discuss flexible working.
The Advertising Standards Authority is the independent, self-regulatory body for advertising in the UK and works to ensure that advertisements are legal, decent, honest and truthful. Our work includes acting on and investigating complaints as well as proactively monitoring and taking action against misleading, harmful or offensive advertisements, sales promotions and direct marketing.
We are seeking applications from enthusiastic candidates, who are looking for a challenge and enjoy working in a fast paced environment. You will deal with complaints about TV, radio, print, poster and online ads, making high quality and consistent initial assessments against the Advertising Codes. The job involves replying to complainants in a concise, informative but friendly way, resolving some cases by negotiation with the advertiser and recommending others for full investigation. The issues you will encounter will include ‘hot topics’ such as gambling, alcohol, the depiction of women, and advertising to children. You will play a part in ensuring that advertising standards are maintained and that ads don’t cause harm, offend or mislead those who see them.
To be successful in this role you will be able to use initiative and analyse a range of information to make defensible decisions. In a community where sharing knowledge and ideas is valued, you will demonstrate your ability to learn quickly, work autonomously and find creative solutions to work related challenges. You must have an ability to collaborate effectively and develop strong relationships with colleagues and customers alike. An interest in providing good customer service and maintaining high quality standards is essential.
How to apply: If you are interested in applying for this role please visit our website to review the job description and complete the online questions outlining how you meet the requirements of the role and how you can contribute to the success of the Complaints Team.
Please note that this is a full time role however we are willing to consider applications from individuals who wish to work on a more flexible basis, please state your preference i.e. hours and days of the week you’d prefer to work on your application.
Closing date: 23:59 on 17 October 2017