Business Support Administrator, Engagement Support Services, Open to flexible working

Cardiff (Caerdydd)
21 Apr 2021
21 May 2021
Admin, Finance
Contract Type

Business Support Administrator, Engagement Support Services, Future Opportunities

Your opportunity

We are looking to recruit outstanding individuals to become a pivotal part of our Engagement Support Service (ESS) function within our Cardiff Delivery Centre. This is a new opportunity to join a fast paced and growing team pivotal to the delivery of high quality, fast-paced business support services to our market-leading client-facing teams; coupled with inspiring and leading our award-winning people to continued success.

We have filled all of our current vacancies for this team but would love to hear from you in readiness for our next recruitment intake later in the year. 

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Your role

ESS provides centralised & tailored business support services to the Deloitte client-facing practice.

You will work as part of a dedicated skillset or project team to help achieve these principles, with a coaching and mentoring structure in place to provide you with guidance and support. As our team continues to grow, you will be also able to grow and develop as we provide you with the opportunity to become a subject matter expert and to advance both your technical and soft skills through our structured training and career development plans.

Your responsibilities

As a key member of the ESS team, you will have responsibility for delivering a varied and comprehensive range of business support, administrative and project management tasks to internal clients.

Responsibilities include:

  • Updating internal systems with up to date client, financial and project information
  • Ensuring compliance and contractual requirements are met and maintained throughout the duration of a client engagement
  • Producing letters and client reporting documents using Microsoft Office tools
  • Supporting projects and clients from bid stage right the way through to engagement closedown through a variety of service delivery activities
  • Providing financial support for certain projects covering a variety of tasks
  • Supporting the creation of proposals for new client bids, completing necessary client take-on procedures and setting up of new engagement/client records
  • Ensuring compliance and contractual requirements are met and maintained throughout the duration of a client engagement
  • Proactively seeking out improvements to existing processes utilising technology and tools
  • Continually working on improvements and efficiencies to ensure processes are optimised
  • Gain a strong understanding of ESS and Deloitte processes and policies
  • Working effectively in diverse teams across multiple locations and diverse cultures

Your work, your choice

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: Cardiff

Work pattern: This is a permanent contract opportunity. The role can be worked on a full-time basis. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Your professional experience

  • Experience of working within a finance or project support role preferred
  • Strong organisational skills including the ability to prioritise your workload 
  • Able to work to tight deadlines whilst managing stakeholder expectations
  •  Excellent attention to detail and adherence to project deadlines
  • Able to work effectively, both independently and as a member of a team
  • Strong stakeholder management skills, with the ability to build relationships at all levels
  • Highly organised and analytical, with an eye for detail and good with numbers 
  • Professional and confident communication skills, both written and verbal
  • Able to work well under pressure and manage customer expectations
  • Able to use own initiative, be proactive and able to identify appropriate solutions to problems 
  • Able to collaborate effectively with colleagues across varied locations
  • Proficient with Microsoft Excel, Word and PowerPoint

Your service line: Internal Services 

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience. 

Engagement Support Services

The Engagement Support Services (ESS) function is a flexible, scalable service delivery model within Deloitte’s Practice Support Services (PSS). Teams based in Cardiff, India and Milton Keynes work seamlessly to provide a range of high quality services and support directly to Service Line colleagues across Audit, Consulting, Financial Advisory, Risk Advisory and Tax. A move to ESS will help you to build a rewarding and balanced career.

About Practice Support Services 

You will be part of Practice Support Services (PSS). PSS and its teams partner with the business internally to deliver a range of high-quality business administration and advisory services across a number of operational areas, including Engagement Support Services (ESS), HR Services and Pensions. 

Underpinning PSS is its Projects and Operational Excellence (POpEx) function, ensuring the delivery of consistent high quality services across the business and supporting the delivery of projects, change and new services – locally, regionally and beyond.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. 

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe

The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people. 

What do we value?

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. 

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.


Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see to learn more about our global network of member firms.