30 Apr 2021
07 May 2021
Contract Type

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK. We work with employers and those running pensions to help people save safely for their retirement.

We have a fantastic office located in the heart of Brighton that is a short distance from the train station, shops and the sea.

We put our 700+ employees first by supporting flexible working and offering a diverse, lively and inclusive environment. This includes LGBT+ Network (PROUD), Women's Network, BAME Network (ME), and a Disability Network, which offer supportive spaces to connect.

We are committed to making TPR a great place to work. We do all we can to support our people reach their full potential with training, secondment and development opportunities.


We're looking for a Frontline Support team member to support the Supervision, Enforcement and wider Frontline teams through the provision of a comprehensive and effective administrative service in relation to all case and local continuous improvement work.


You will:

?? Provide administration and transactional support and local continuous improvement work for Supervision and Enforcement as well as wider Frontline Teams.

?? Provide administration for internal and external case team meetings and calls, including coordinating timing, sending out agendas, taking minutes and ensuring minutes are agreed, ensure all case related correspondence is saved appropriately to the document management system

?? Suggest process improvements to the line manager

?? Assist in creation of intervention and non-intervention documentation (e.g. from templates) as required to ensure accurate information is available for MI purposes.

?? Support the Supervision and Enforcement teams in escalation of cases (e.g. to moderation panels or committees)

?? Provide general administrative support as required for the Supervision, Enforcement and wider Frontline teams

?? Flexible in approach and able to priorities work appropriately

?? Data Entry/records

Essential Criteria

?? Able to Prioritise and have a flexible approach

?? Excellent organisation skills

?? Knowledge of operating model, value chain and business rules

?? Thorough knowledge of intervention and project procedures

?? Customer-focused approach with the ability to communicate effectively with all levels of management

?? Stakeholder Management

Person Specification

?? Proactive and flexible

?? Ability to prioritise and use initiative

?? Communication skills at all levels

?? Attention to detail and accuracy

?? Personable and a team player

?? Excellent customer service

Salary and benefits

As well as a salary between ??21,730 and ??28,846, we offer:

?? Civil Service Pension arrangements, which are recognised as some of the best in the pensions world

?? discretionary bonus arrangements

?? access to performance related pay progression

?? 25 days annual leave provision

?? flexible working arrangements

?? development opportunities

?? enhanced parental leave arrangements

?? a free employee assistance programme

?? an excellent office location in Brighton.

We are an inclusive employer and offer equal opportunities to all regardless of an individual's age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis.

Please be aware we are currently holding interviews through Skype due to COVID-19

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