Recruitment & Workforce Development Apprentice, Open to flexible working

Hackney, London (Greater)
£23,016 per annum
10 May 2021
23 May 2021

The Role:

This is an exciting opportunity to complete a Business Administrator Level 3 Apprenticeship within the Quality Assurance and Improvement Team in the Children and Families Service.

The Quality Assurance and Improvement Team is part of the Safeguarding and Quality Assurance service area within the Children and Families Service. The Safeguarding and Assurance Service aims to support, develop and challenge the Children and Families Service to continuously improve practice in order to achieve the best possible outcomes for our children. The team does this by promoting organisational insight and understanding, sharing learning from ourselves and others, acting as a critical friend, providing constructive challenge and feedback, by providing a framework for strategic service improvement, by being innovative and creative in our approach, and by supporting the service in developing skills and practice within the workforce.

There are four hubs within the Quality Assurance and Improvement Team: quality assurance, workforce and practice development, complaints and feedback, and projects and service improvement. All of these hubs work together to understand the quality of the support we provide to children and families in Hackney, and to support improvement in all areas of the Children and Families Service, including children’s social care, youth work, youth justice and domestic abuse support.

This role is based in the Workforce & Practice Development Hub in the Quality Assurance and Improvement Team. You will support the ongoing recruitment programme within the Children and Families Service ensuring all recruitment activity is effective, timely and coordinated so we can recruit the best staff to work with our children and families. You will also assist with the organisation of other workforce development activity led by the team as required, including training for Children and Families Service staff.

This is a fixed-term Apprenticeship and you will spend at least 20% of your employed time completing training & learning activities to complete the Business Administrator Level 3 Apprenticeship Standard.

You will also have access to the apprenticeship development, networking & progression workshops that we run regularly.

We are looking for someone who can use their organisational skills to support recruitment activity in the Children and Families Service. We are looking for someone with good communication skills who understands and wants to deliver excellent customer service as you will be liaising with candidates for roles in Hackney Children and Families Service at all stages of the recruitment process, including on the day of their interviews and assessments. You will be representing Hackney Council during this important and anxious period for job candidates so you will need to be professional and approachable.

About Us:

People who are care experienced and have received support from Hackney Council’s Leaving Care Service are encouraged to apply.

If you have any questions about this role, please contact

Eligibility for this apprenticeship:

For this position, the minimum age is 18. There is no upper age limit for our apprenticeships.

  • Maths & English requirements:*
  • A Level 2 or GCSE A*-C / 4-9 in Maths and English - OR - Be willing to complete this during your apprenticeship training
  • *If you hold an Education, Health and Care Plan (EHCP), a statement of special educational needs (SEN) or a learning difficulty assessment (LDA) this criteria may not apply and you will be assessed individually.

You must also meet at least one of the additional set criteria for eligibility for our apprenticeship positions:

  • You are a current resident of the London Borough of Hackney
  • You are a current student at a Hackney education institution (school, college, university, PRU/alternative provision, Adult Learning provision)
  • You are a former student at a Hackney secondary education institution and completed at least one GCSE or equivalent Level 2 qualification there
  • You are a current or former recipient of Hackney leaving care services.

To access Apprenticeship training funding you must also:

  • Hold a British/EEA passport or have permission from the UK government to live in the UK AND
  • Have been resident in the UK or EEA for at least the last three years.

You must be able to evidence that you meet the eligibility criteria. Please ensure that you have read the eligibility criteria in the Job Description & Person Specification. You will not be eligible if you cannot provide this evidence.

Key Accountabilities:

Hackney Council’s Apprenticeship Programme is designed to create quality opportunities for Hackney residents and Hackney school leavers. All of our programmes combine work and study towards a mandatory recognised qualification. As an apprentice with us, you will receive a competitive salary, holiday entitlement and a package of support.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

There will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience and relate them to the job description. Please take your time and answer these questions as fully as you can. This may make the difference between getting an interview or not.

Closing date for applications: 23 May 2021

Assessments: 08 June 2021

All eligible applicants will be invited to attend an assessment session where you will be asked to participate in group activities. This will allow the team to assess your suitability for the role and decide if you are shortlisted for the next stage.

You must be able to attend this session, to progress to the next stage of interviews.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under-represented in our workforce.

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