Lloyds Banking Group

Assistant Engineer - Chatbots, Open to flexible working

£46,332 - £51,480 per annum
08 Jun 2021
22 Jun 2021
Lloyds Banking Group
Contract Type

Agile Working Options

Flexible / Variable Hours

Job Description Summary

Lloyds Banking Group is the UK’s largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper.

An exciting opportunity has arisen within the Consumer Servicing Value Stream for a Chatbot Engineer. Confident, highly motivated and with a passion for working with people.

Consumer Servicing will give you the opportunity to work in a fun dynamic team who are at the forefront of leading the way for customers and colleagues in transforming and digitising the Lloyds Banking Group Retail Bank across mobile, branch, telephony and internet banking.

Our Mission

We're on a journey to build the bank of the future, and we need your help. We're continuing our extensive transformation Programme, with an investment of £3bn, redefining what a bank is from the inside out. Become part of our diverse team, and you'll experience a rare opportunity to impact the lives of more than 26 million customers through brands including Lloyds Bank, Halifax, Bank of Scotland, and Scottish Widows. We need people who can make this transformation a reality.

Our team

As our customers think differently now, they expect us too. Join us and help make this happen. You'll work within a team that develops conversational dialogues, utterances, intents, and synonyms and regularly assesses performance at a holistic level. Join us to help resolve defects during quality assurance stage, whilst communicating lessons learnt to grow knowledge of the team. Through this work, you'll engage with other teams including the UI and back-end implementation team.

About the role

Do you have experience in mastering natural language models and applying cognitive technologies to overcome problems and create opportunities for AI across a business?

In this role you'll get to develop, our new Chatbots for the benefit of our colleagues and customers alike; mix the art of good conversation and the science of the engineering that underpins it; design and develop world-class cognitive-enabled conversation solutions using Watson Assistant and other leading AI technologies. You'll also analyse customer conversations within the Chatbot to identify patterns and improvement areas. Maybe your background is in scriptwriting, writing dialogue/conversations within the gaming industry or perhaps you've experience of crafting voice conversational interfaces? Find yourself at the very ground-breaking of what a Bank can do by combining your expertise with our wider investment in developing robot programmes and AI to deliver always-on, accessible banking.

What we need from you

You'll have the ability to guide us with your expertise with the following skills:

  • Experience developing conversation flows
  • Crafting and executing training (intents, entities, dialogue) for Bots, ideally gained within an Agile environment
  • Capturing the nuances of the English language, you'll be someone that has a logical approach and the inter-personal skills to engage and influence widely


Any wider knowledge or experience of the following would also be helpful (but it's your conversation skills we're wanting first and foremost):

  • IBM Watson Assistant
  • Leading cognitive services (e.g., Microsoft/IBM/Google etc.)
  • Experience with Data Analytics or Semantic Data
  • Any knowledge of APIs, micro-services architecture, JS, node.js, JSON or visualisation tools or GIT and Jenkins

We're finding huge value in good people coming to us from other industries and welcome someone from industries such as gaming, betting, travel.

What you'll get from the role

You'll enjoy a diverse, energising, and informal environment that focuses on equal opportunity and real career progression opportunities.

We'll also give you a comprehensive package that includes:

  • Base salary: £46,332 - £51,480
  • Discretionary variable annual performance bonus
  • 4% flex benefit cash pot to spend on benefits (or take as cash)
  • Generous employer pension contribution up to 15%
  • 28 days holiday entitlement plus bank holidays
  • Private medical health cover, share plans and access to staff discounts!

Together we'll make a difference

At LBG, we're invested in your continual development. That's why we've fostered a collaborative Learning environment that supports your career goals and encourages knowledge-sharing!

We're proud to have received the following industry recognition:

'Stonewall Top Private Sector Employer', 'Top10 Employer for Working Families', 'The Times Top 50 Employer for Women', 'Gold Standard' and "Best Workplace Adjustments Process" from the Business Disability Forum - each demonstrating our dedication to the principles of agile working and inclusion for all.

Sound like your ideal next workplace? If you have the right skills, we're after and playing a key role in our digital transformation appeals then we'd love to hear from you.

Similar jobs

Similar jobs