Business Support Manager

10 Jun 2021
17 Jun 2021
Contract Type

Business Support Manager

Our client is a fast growing Xero accounting practice, based in Edinburgh offering digital accounting consultancy, training, and virtual finance team services.

Our client specialises in Xero advisory work, clean-ups and consulting on accounting automation. Their clients love what they do - and as a result of continued and substantial growth in this area, they are now looking to expand their team.

This role has been created to support the work of the practice in three key areas of the business, being compliance, marketing and admin support.

The role is split into three key areas of responsibility:

1. Compliance work (35%) - ensuring the smooth onboarding of new clients, to include creation and administration of letters of engagement, completing anti-money laundering procedures, ensuring risk assessments are appropriate and up to date, in line with professional guidance and regulation.

2. Marketing activities (30%) - to maintain a programme of social media marketing activity, agreed in advance with the wider team, as well as co-ordination of newsletter and blog activity. To monitor the success of marketing activities and report on analytics. To maintain up to date content on the practice website. Specific tasks relating to our regular events programme will also be required.

3. Administrative tasks (35%) - to lead practice task scheduling using the practice's workflow management software, to assist the director in diary planning, scheduling work, setting up client and internal meetings, managing IT support requests and being the first point of contact for the practice for ad hoc and new business enquiries.

The successful applicant should be able to demonstrate:

A professional, friendly approach. The successful candidate will be often be the first point of contact for the practice and it is imperative that (prospective) clients are left with a positive impression.
Phenomenal organisational skills. This is a busy accounting practice, with many deadlines to meet each month. The successful candidate will be assisting with (initially) the workflow management of the practice - and so must be able to help the team plan this work successfully.
Excellent communication skills. You will be writing content for marketing platforms, editing blog posts, explaining compliance procedures to new clients and developing resources which will be used regularly in client. communications. It's important that the successful candidate possesses the skills to ensure that these are written in an engaging style, clearly and succinctly.
Attention to detail. Writing and checking engagement letters to make sure they represent the needs of the client and the responsibilities we are engaged to deliver takes care and attention.
Enthusiasm and initiative. This post has scope to evolve and this would suit someone who can take ownership of this role and make suggestions for new innovation and process.

The role is offered on a part-time basis, being on a 0.5 FTE hours per week (which equates to 18.75 hours). The role is offered on a flexible basis, although as this role involves contact with others and therefore some office hour working will be required.

The company's holiday year runs from 1st January to 31st December and the employee will be entitled to 28 days paid holiday, pro-rated for part time hours.

Salary will be ??21,000 to ??24,000 (FTE) per annum. The first three months of employment shall be a probationary period. Terms of employment may be subject to review following successful completion of the probationary period and thereafter annually on 1st April.

This is a great opportunity to join a fast growing accounting practice based in Duddingston Village in Edinburgh. The role is a new post - and as such there is scope to develop into different areas of interest. You will report directly to the Managing Director