Income & Dispute Resolution Officer - FTC, Open to flexible working
Fixed Term/Secondment Contract (12 months)
Our Leasehold & Right to Buy Services (LRTBS) is changing to enable the team to fully meet evolving customer needs including the delivery of 1800 new leasehold homes across the borough. These homes include shared ownership, shared equity and new build private leasehold sales.
This is an exciting and challenging time for the team to extend its knowledge and skills and provide customers with an excellent service. It is also an ideal time for you to join us.
We are looking for well organised, analytical officers with strong negotiation skills to help the team to effectively forward plan and regularly head off disputes and legal challenges. With housing in London under extreme pressure, maximising our income is an important way of improving services.
You should have a strong customer service background, have excellent IT skills, be able to prioritise and multitask in a fast paced environment and have a willingness to learn legislation governing leasehold debt recovery. As an excellent negotiator you will help the team to resolve disputes and maximise income through the effective recovery of service charges, major works, reserve fund contributions and rent, whilst ensuring excellent customer satisfaction.
We need someone with a solid track record of implementing excellent customer service practices, someone with excellent negotiation skills, who can identify issues to resolve leasehold disputes and complex cases effectively. To thrive in this role you will need to have a flexible approach and be able to work well under pressure, as part of a team or on your own on projects .
Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.
When applying, it is essential that you include a supporting statement, addressing how your skills, knowledge and experience meet all aspects of the post, as indicated in the job description and person specification.
The recruitment process is anonymous. Please ensure that you do not include your name on any of your supporting documents or on the file attachments.
Closing date for applications: 01 August 2021
Interview date: w/c 10 August 2021
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.