Weekend Library Supervisor, Part time 9 hours/wk

Hackney, London (Greater)
Salary £24,135 - £26,136 Pro Rata
22 Feb 2018
16 Mar 2018
Contract Type

Weekend Library Supervisor, Part time 9 hours/wk

Hackney is London's most diverse, dynamic neighbourhood. Reaching from the Square Mile to Queen Elizabeth Olympic Park, this is an area of rapid economic growth, particularly in technology, media, fashion and other creative industries. Hackney has more green spaces than any other inner London borough; some of the capital's finest schools; first class transport connections; excellent public services; and thriving arts, cultural and retail sectors. We seek people with ambition, creativity and commitment to ensure our economic growth provides benefits for everyone and create opportunities to transform the lives of residents.

Our Libraries division offers a range of services to residents, including well-stocked adult and children's sections, PCs and Wi-Fi access, information and reference e-resources, audio and e-books and a regular variety of activities and events for the whole community.

You will be responsible for opening and closing the site, supervising staff, ensuring there is adequate staff cover. You will be expected to resolve customer queries and complaints efficiently and your calm, confident, assertive manner and personable approach will give you the ability to engage and work with a diverse community of customers with different needs.

You will also be expected to promote services available within the library, including planning, arranging and delivering events, activities, story times, reading groups and class visits.

You will have gained experience working in a customer-focussed environment, preferably in a library setting. You must have a demonstrable commitment to customer care, good ICT skills, an aptitude for coaching customers and staff, excellent literacy, numerical and verbal skills, be confident keeping cash records, a love of libraries and reading and preferably a knowledge of the key issues affecting the library sector.

In return we offer a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within our high profile organisation.

The successful applicant is required to work weekends as part of a rota system, which includes working a minimum of two Saturdays and Sundays in every four.

To obtain a full job description and to apply for this position please visit our site via the 'Apply' button. There will be number of questions relating to the post. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.  You are not required to submit a supporting statement or CV.

For further information about the role please contact: Adrian Morris on 020 8356 2574

Closing date: 16 March 2018

We are passionate about equal opportunities and welcome applicants with a broad diversity of talent and those who are interested in flexible working arrangements.

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