Service Desk Analyst, Open to flexible working

London (Greater) or Glasgow
London: £25,750-£32,320, Glasgow: £23,450-£29,381
26 Jul 2021
09 Aug 2021

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment.

Our Delivery & Schemes Directorate is our delivery arm and manages a number of high-profile environmental programmes. It’s a fast-paced and dynamic place to work, and you can expect to be involved in ground-breaking work. Our flexible working career opportunities are incredibly varied, so we are committed to recruiting talented people from a diverse range of professional and personal backgrounds – bringing different perspectives and experiences to our work.

This is a great opportunity for a customer-focused digital professional to take on a key front-line role on our service helpdesk. You’ll be the first point of contact for hardware and software issues, responding to contact via phone, email and a ticketing system. You’ll offer immediate technical advice on simple issues and escalate more complex matters to the support team. We’re in the midst of an ambitious change programme that is shifting many of our working practices from manual processes to digital, so you can expect to be working with new technologies and approaches. You’ll be part of a friendly and highly committed team – it’s a great working environment.

It’s important that you have practical experience of delivering technical support to colleagues, ideally in a setting where new methodologies and systems have been introduced, and that you can bring excellent customer care skills, as well as an understanding of how to manage support ticket systems. Good all-round communication skills are important, including the ability to explain technical issues to different audiences - and you should have excellent organisational and time management skills. From a technical perspective, you’ll need expertise in Active Directory, Exchange services and hardware support; Windows 10 operating system knowledge; and Office 2016 and Office 365 skills. Please note that you’ll be asked to work in a shift pattern to cover periods from 7am to 7pm, Monday to Friday.

Ofgem is proud to be an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of open and fair competition, merit and business need.

Ofgem can offer you a comprehensive benefits package, which includes: 

  • Up to 30 days’ annual leave 
  • Excellent training and development opportunities 
  • The opportunity to join the Civil Service pension arrangements, which include a valuable range of benefits 
  • Flexible working hours and family friendly policies 
  • Subsidised gym
  • Interest free season ticket loan
  • Rental deposit scheme
  • Perkbox (staff discount scheme)
  • Employee Wellbeing Programme.

For further information and to submit your application please click 'Apply'.