Workflow Leader, Open to flexibility

Location
Bristol, South West England
Salary
£22,059 - £24,510 per annum
Posted
12 Mar 2018
Closes
02 Apr 2018
Ref
615072
Contact
Lloyds Banking Group
Contract Type
Permanent

Workflow Leader, Open to flexibility

Insurance and Wealth is an integral part of the Group in helping to deliver our vision of becoming the best bank for customers, and in playing a key role in Helping Britain Prosper by helping corporate and individual customers plan for their long-term protection, retirement and investment needs.
Our Insurance business is one of the largest in the UK. We have a strong heritage, helping approximately six million customers every day with their diverse and critical needs including life insurance, pensions, investments and general insurance.

As a Workflow Leader you will lead a team of Administrators working towards the successful remediation of customers affected by errors on their products. You will be managing the flow of work, undertaking risk management, performing quality checking and providing reports, as well as a variety of other tasks. You will need to use your drive and enthusiasm to focus on driving Continuous Improvement and development within your team.

Using your excellent communication skills you will coach, develop and empower your team to take ownership and make decisions to deliver what matters to our customers.

We focus on our customers in everything we do so meeting their needs and being able to work to tight deadlines will be paramount. The flexibility to work paid overtime when required will be beneficial.

Right from the start, we'll give you full training and all the support you need with a Group Induction followed by 121 training whilst you are on the job when you will be fully supported whilst you learn. During this we will help you to obtain a full understanding of our operational policies and procedures plus give you an awareness of regulatory practices and constraints. So you don't need previous experience of finance or banking however some knowledge and experience of people management and providing MI and performance reports would be a plus.

We are open to discussions around flexible working to facilitate a working arrangement suitable to both you and the business. There may be a need to work flexibility on a paid overtime basis when required. We are committed to the principles of agile working and are proud of the industry recognition we have received, including No 1 in the Stonewall Top 100 Employers Index 2017, Top 10 Employer for Working Families 2017, Times Top 50 Employer for Women all in 2017 and Best Bank for Diversity and Inclusion at the Euromoney Awards for Excellence 2017.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

Achieving Lloyds Banking Group's vision of being the best bank for customers and meeting the Group's risk appetite is dependent on every colleague demonstrating our core value of "putting customers first". Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

So if you have a passion for excellent communication and proven people management and the provision of MI and performance reports experience we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.

Together we make it possible.

Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.