Customer Services Sales Administrator

3 days left

E-Fab Recruitment Ltd
Milton Keynes
13 Sep 2021
20 Sep 2021
Home-working options
Contract Type

The duties of the Customer Service Sales Administrator vary from prices enquiries to after care sales enquiries

All key aspects of the role:

??? Handling all incoming customer queries and questions via emails/phone

??? Providing quotations

??? Processing orders correctly in a timely manner as per Company procedures

??? Maintaining customer prices when required

??? Dealing with customer queries in regard to pricing, orders, stock availability, delivery status etc.

??? Ensuring that customers are kept informed about progress of orders, informing customers of any delays

??? Working closely with internal departments and accounts managers to achieve best outcome for customer orders and requests

??? Producing despatch notes and liaising with freight forwarders

??? Referring problematic issues to management

??? Resolving customer complaints and issuing debit/credit notes as needed

??? Maintaining an accurate Customer Relationship Management (CRM) database by creating and updating client information ??? Handling payment transactions over the phone when necessary

??? Monitoring, completing the weekly KPIs

??? Ad Hoc Administrative duties from time to time with the Customer Service Manager

??? Adhering to a Company's policies and procedures at all times when assisting customers Profile required:

Immediate Start Experience ( minimum 2 years) working in a busy Customer Service or Sales office environment

Experience of SAP is a plus however training will be provided

Pro-active, reliable, self-motivated with strong communication skills, willing to contribute to the wider team

Ability to multi-task

Experience of Excel

This is a temporary assignment for approximately 6 months and will possibly develop to a permanent position.

The equivalent salary offered is ??13.00ph (??24,500). The hours are Monday to Friday, 9am to 5pm with a 45 minute break - total 36.25hrs per week.

Due to the current situation with Covid-19, employees are working from home 50% of the time. There are two "bubbles" of employees, working alternate weeks in the office. We will provide the individual with a laptop to access the network and any other equipment/stationery.