Part Time Team Leader

4 days left

Glasgow, Glasgow City
14 Sep 2021
21 Sep 2021
Contract Type

Location: Home based

Part Time roles available

Salary: ??11.77 per hour

Hours: 16 Hours per week - shifts below

Fixed shift pattern of Friday 15:00-21:00, Saturday 09:00 - 17:00, Sunday 14:00 - 23:00

Start Date: Immediate Start


CCA recruitment are working closely with a great & successful outsource who provide an exceptional service to their clients, with their ambitious and talented employees delivering first class customer service. Their central hub is based in Glasgow city centre. Our client have experienced huge growth over the past year and dont intend on stopping.

We have an amazing opportunity for you to grow your astounding skills and experience and join their team.

As a Customer Service Team Leader , you will be responsible for supporting your team as they provide the best customer service to all customers via telephone. Are you able to support and motivate your team, provide advice on how to over come objections and show empathy. As a leader you are there to lead from the front and play a key part in the operation.

Requirements for this role:

People management experience
Great coaching skills
Understanding of performance management and KPIs
Work well with others and show string leadership skills
Have experience within contact centres You must have the following to be considered for this role:

You will need to have a secured workspace area
Availability to start immediately
Broadband speed of 7mbps or aboveIf you are interested and looking to apply, please send your updated CV and I will look forward speaking with you about this exciting opportunity!

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 24 months inactivity your CV will be deleted permanently from our database