Returnship Programme Community Banking (Change Management), Open to flexibility

Bristol, South West England
£35,000 - £65,000 per annum
27 Mar 2018
22 Apr 2018
Lloyds Banking Group

Returnship Programme Community Banking (Change Management), Open to flexibility

Our Community Banking division comprises of our 3 iconic brands; Halifax, Lloyds Bank and Bank of Scotland which make us the largest UK bank with branches nationwide.

Alongside our brands, Community Banking also includes several other areas:

Business Banking supports almost one million small British businesses and start-ups, including clubs, charities and societies that have a turnover of less than £1m. We work with customers in Lloyds Bank and Bank of Scotland, face to face, over the telephone and online.

Many of our key activities are driven by our Helping Britain Prosper commitments. In short, we help businesses to start up, scale up and stay up. By 2020, we will:

  • Help 1 in 5 British businesses to start up
  • Help 25,000 customers across Business and Commercial Banking to export for the first time
  • Help 2.5m individuals, SMEs and charities to improve their digital skills

Connect support our branches by providing telephone banking, webchat, remote advice and other telephony or internet and social media based services for our banking customers through 13 contact centres across the UK.

Customer and Colleague Experience work to build colleague capability, drive, career development and create strong cultural foundations. They also work to measure and improve the experience for our customers whilst designing roles for our colleagues with the right reward and tools to help them realise their potential.

Community Banking Business Risk partners all Community Banking functions to ensure the delivery of fair customer outcomes, compliance with regulation and policy within agreed risk appetite.

Chief Operating Office team work to ensure continual improvement and delivery of great service to our customers, shaping the right changes to Community Bank and supporting colleagues to optimise how we meet our customer needs.

Our Customer Delivery team exists to deliver excellent service to our customers through our partnerships across the wider business, helping to join up the end to end processes ensuring customer journeys are aligned and giving a clearer sense of identity for colleagues.

We're looking for Individuals to support our colleagues and customers in various areas of Community Banking. Candidates will need to demonstrate capabilities in at least one of these areas:

  • Digital and new ways of working
  • Problem solving & data analytics
  • Change / project management
  • Leading high performing teams

Digital and New Ways of Working

  • You will consistently demonstrate a high level of knowledge, ability and confidence when using multiple IT tools; understanding how they work and be a recognised adviser to others
  • You will have a good level of knowledge, ability and confidence when using digital & IT tools and be able to coach others in using IT for their everyday work
  • You will be a recognised role model on bringing in new ideas, devices and ways of working. You will seek out opportunities and challenges posed by these changes and the digital agenda across the Division or Bank. You will be confident in adopting new ways of working and applying test-and-learn techniques across various scenarios. You will be able to role model, mentor and influence others about these changes and see the longer term vision

Problem solving & data analytics

  • You will be highly adept at complex problem solving in difficult or strategic situations and use a variety of information sources. You will be recognised for complex solving ability and regularly coach others. You will also be adept at solving a variety of complex problems; following a systematic approach which can be articulated well and able to coach others

Change / Project Management

  • You will be experienced in managing a variety of projects of different scales and will be recognised for your ability to oversee the project and motivate the project team to deliver tangible results. You will be highly competent at leading change and will be able to role model and coach others through change to achieve successful outcomes

Leading high performing teams

  • Experience of leading high-performing teams through their expertise, vision, strategy, goals and focus.
  • Role-models excellence, is open and supportive, celebrates success. Recognised expert and Adviser to others

Lloyds Banking Group support a 'Returners Programme' dedicated to talented professionals like you who have taken a break from your career and are now ready to return to work. Recognising that the transition back to work can be a challenge this 16 week internship programme is designed specifically with this in mind - with the aim of offering you a permanent position at the end.

If your initial application is successful we'd look for you to join us for an Assessment Day during June.
The programme commences on 10th September and runs for 16 weeks. For successful Returners, permanent roles would follow. To qualify, you'll need to be returning from a break of (minimum) two years.

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