Telephony Administrator - Retirements, Open to flexibility

Edinburgh, Central Scotland
£18,054 - £20,060 per annum
11 Apr 2018
25 Apr 2018
Lloyds Banking Group
Contract Type

Telephony Administrator - Retirements, Open to flexibility

Insurance Customer Delivery provides critical services to our customers, supporting them with their Insurance needs. In line with the Group vision to Help Britain, our focus is on ensuring the customer is at the heart of our business with a stated customer purpose.

As a Telephony Administrator in the Retirements area, you will be providing an excellent customer experience for incoming and outbound contacts; including at times being fully employed within a call centre environment. Working as part of our team you will be responsible for carrying out a broad range of demanding operational support procedures, using your own judgment to make decisions which impact on customer outcomes.

Through dealing with a range of external and internal customer enquiries you will be providing customer satisfaction by understanding what matters to the customer. We are looking for people who are proactive, self motivated, keen to learn and show great attention to detail who want to work in an environment where the focus is on making the right business decisions for the customer.

As you become more competent in your role you'll contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use, the services we provide and the value we can build into our business.

As a colleague in Lloyds Banking Group, you will have the opportunity to contribute to our purpose of helping Britain prosper and will play a key role in our journey, helping to shape the financial services of the future. You'll have a variety of opportunities to learn, grow and develop, playing your part in our inclusive, values-led culture.

So if you consider yourself a good match for this role and want to work in an environment that provides continuous learning and development, excellent benefits and a career that's full of opportunity we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.

Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application