Director of Perimeter & Access Services (Open to flexible working)
Are you looking to expand your expertise with software defined networking in a global environment that allows you to keep pace with the speed of change? At GSK, we are transforming with new network technologies aimed at making our network agile and flexible, enabling efficient network configurations to improve network performance and monitoring, including automation that enables the network control to become programmable.
In this role, you will ensure that Technical Infrastructure Operations (TIO) delivers effective and efficient Wide Area Network (WAN) transport services, and secure Perimeter, Directory and Federation services within GSK. This requires direct oversight and management of teams responsible for operation, delivery, product currency and software administration of complex globally deployed technology solutions.
Your role will be integral in directing and leading operational Incident/Problem Management for the WAN, Perimeter, and Directory/Federation infrastructure systems and services. This includes implementation and support services for any capability or component that links the GSK network to an external entity. This includes the Internet, 3rd-Party connections and Remote Access services.
You'll have a broad range of responsibilities that include defining and delivering WAN, Perimeter and an Access Services operating model to optimize efficiency and operational excellence in the delivery of service to GSK, including effective incident responsiveness. You'll develop strategies to ensure perimeter, access and WAN services continue to provide a secure and efficient workplace for GSK employees.
You will also ensure all relevant internal and external standards for regulatory compliance and enterprise security are maintained and adhered to. This role will require you to coordinate delivery and operations with the LAN & WiFi services director to ensure a seamless GSK network and secure environment, providing lifecycle/capacity management.
You will operate as part of a team accountable for the day to day global delivery of hardware and changes for perimeter devices, VPN termination devices and networks routers/switches.
You will have the opportunity to liaise with Managed Service Providers for WAN, secure Perimeter and related issues/services. You'll manage and fulfill user requests in a timely manner and in accordance with established metrics and have the ability to meet request fulfillment task and operate within SLA timeframes.
You will direct teams with responsibility for core and local site IT repairs/replacements, urgent high priory service impacting issues (SWAT calls), and service failure communications for duration of incidents (RTPA's, Service Alerts, IT help Alerts)
Why You?Basic qualifications:
- Because you hold a Bachelor's Degree
- Because you have at least 8 years of experience leading teams and overseeing a vast infrastructure and diverse networking environment
- You are sought after by others for guidance, share cutting-edge knowledge & use influence to drive change
- You are recognized expert within your organization and consulted internally and externally to set standard for enterprise wide sustainable innovations
- Because you possess and shares detailed knowledge of best practices and current trends, and contribute to developing others (e.g. creation of educational resources, training, mentoring and coaching others).
- Masters Degree in IT or Business Management
- Proven experience at managing a global service
- Experience of managing 3rd Party vendors
- Experience in leading geographically dispersed teams
- Demonstrated experience with IT management and improvement methodologies such as ITIL, and 6S
- Experience with AGILE methodologies.
GSK has a 150-year legacy of helping to transform the health, lives and futures of millions of people around the world. We're a science-led healthcare company with more than 100,000 people working in 115 countries. Each year we produce around 4 billion packs of medicine, nearly 900 million doses of vaccine and more than 18 billion packs of consumer healthcare products. Our focus of helping people do more, feel better and live longer is at the center of all that we aim to do.
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