Customer Solutions Administrator, Open to flexibility

Bristol, South West England
14 May 2018
22 May 2018
Lloyds Banking Group
Contract Type

Customer Solutions Administrator, Open to flexibility

At Lloyds Banking Group, we're driven by a clear purpose; to Help Britain Prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

We are currently seeking a Rectifications Administrator to join our Redress Team within the Customer Solutions Programme based in Bristol. Here in Customer Solutions, we specialise in correcting errors that arise on our products, and putting our customers back into the financial position they would have been in had the error not occurred.

Working as part of an established team within the Insurance & Wealth Division, you will be responsible for supporting Customer Solutions Redress Managers and Project Managers in the delivery of high quality remediation outcomes for customers.

This could mean assisting a customer with a query, providing detailed remediation breakdowns to IFA's, or working with the project group to arrange bulk communications to our members - or a manner of other tasks assisting the Redress Team Manager or SMEs as required. The work is varied and you will develop skills relevant to a number of different products and business areas. This role is project based and there is often a need to meet tight deadlines. The flexibility to work paid overtime when required would be highly beneficial.

Do you enjoy working as part of a diverse team, focussed on delivering outstanding customer experiences? If so, this could be just the start of your career with us.

Your key accountabilities will include-

  • Responding to a range of enquiries, ensuring that customer's requirements are clarified where necessary.
  • Taking personal responsibility for ensuring customer needs are met within our service level offering.
  • Supporting and assist colleagues within the team providing guidance and support to less experienced
  • Contributing to the completion of the team's workload and targets.
  • Following regulatory and business requirements for customer service work, including taking personal responsibility for relevant compliance issues which include-
    • Vetting of general customer correspondence to determine the required amendment
    • Inputting of collected data to up-date customer records
    • Use the telephone and written correspondence to attain all required information
    • Checking of colleagues work for accuracy & quality
    • Dealing with a customer complaint in the correct manner, co-ordinating any corrective action required
    • Keying of money out transactions.
    • Authorisation of money out transactions
  • Taking responsibility for your own development and improvement of your contribution to the business.
  • Supporting the overseer in the development of other team members.
  • Actively managing the timeline and range of tasks within each project.
  • Accurately complete manger information reports on a weekly basis.
  • Reviewing and submitting RTI (realtime tax) throughout the life of a project.
  • Working together with finance to identify all cases that require to be submitted to the unclaimed assets register and our business account.

In addition to a well-funded and high profile role you'll enjoy a diverse, energizing and informal environment that focuses on real career progression opportunities. We'll also give you a comprehensive package that includes:

  • Performance bonus
  • Generous pension
  • A flex cash pot you can adjust to suit your lifestyle
  • Private health cover
  • Share schemes
  • 22 days holiday plus bank holidays

Being a part of Lloyds Banking Group offers opportunity for progression and development, so if you're looking to work for one of the largest Financial Services organisations in the UK and you have the skills, knowledge and drive we're looking then we'd like to hear from you.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're committed to the principles of agile working and we will be pleased to consider applications from candidates wishing to work any flexible arrangement.