Credit Controller, Open to flexibility

London (Greater)
17 Jul 2018
24 Jul 2018
Contract Type

Credit Controller, Open to flexibility

Job Description


Justerini & Brooks (“J&B”) is a London, Hong Kong and Edinburgh based wine and spirits merchant, founded in 1749 and one of the world’s most recognised names in fine wine with a royal warrant and a high reputation for quality and service. J&B has many years of combined experience in buying and selling of fine and rare wines and its wine portfolio provides access to a full range of exceptional value wines, fine and rare wines and en primeur. J&B also has a dedicated on trade division which supplies wines, Champagnes and spirits to restaurants, bars, hotels, catering companies and independent retailers throughout the UK.

The international fine wine market is a competitive and demanding business. The focus for J&B is to continually develop our sales service in line with changing markets and client needs. The aim is to beat the competition and to develop long-standing client and supplier relationships by ensuring we offer market leading advice, stock and service to our customers.
J&B overall, is part of Diageo, the world’s leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry.

A diverse workforce is essential to our success as a multi-national, multi-cultural business.  Our aim is to foster a culture that provides opportunities for all, through the variety of different personalities, experiences and perspectives, creating a stimulating and rewarding working environment.

By creating a truly inclusive workplace that recognises difference and diversity of thought, feelings and actions, we can allow our people to unleash the power of being themselves, always, to enable them to Celebrate Life, Every Day, Everywhere.

Purpose of Role 

Justerini & Brooks sell our fine wine to over 4,000 customers across the globe including our on trade clients such as small wine merchants, bars and restaurants but also our Private Clients, who are the global elite, many of whom spend over £50k per annum with J&B (and some over £1m). As such they demand a luxury experience at every touch point in J&B.  

You, as a Credit Controller will be expected to manage a range of customers, both on trade and private clients to provide the best quality service to them and support sales growth through the timely collection and posting of payments to customer accounts. 

Working as part of a small Credit Control team, you will be undertaking a range of duties on a day to day basis including setting up accounts, collecting payments, and setting credit limits, all whilst ensuring everything you do meets our compliance agenda. 

To provide a first class, value-added, customer experience to both private clients and on trade customers and understand the difference of how to communicate with and influence these stakeholders. 

Qualifications and experience required 

We are, first and foremost, looking for somebody that is passionate about what they do. A genuine interest in wine is not essential, but will certainly help within this role, but any experience within a luxury industry will stand you in good stead to be successful. 

You will need to have experience within a similar Credit Control environment and ideally have an understanding of the legalities and processes behind collecting payments or following up when payments are not made. 
It’s imperative within the Credit Controller role that you are a strong communicator, able to deal with and build relationships with a wide range of stakeholders, as well as being a confident PC user. Any experience of programs such as Wine Industry ERP or Excel will be hugely beneficial.


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